Coquitlam, Canada
86 N Bend St #101
N/A
+1 6045255365
Requested service for my sliding glass door, it needed new rollers. The workman came in the time estimated, was very professional and knew exactly how to fix everything including a new door handle. Finished in about 20 min. door works great. Service was perfect, workman was great, I wish I could remember his name), everything was very positive. I wouldn't hesitate to call them again should I ever need future service. A all around.
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This company uses Handicap permits to park in Handicap spots while they work taking away a parking spot from a true Handicap person. I called them and spoke to Brandon(a supervisor) and he said it was company policy. Taking away a Handicap parking spot to fix a piece of glass is just wrong. Please don't support this company until they change their policies. You can see the handicap permit in the photo below or on their website. Update: I contacted SPARC( The organization that issues parking permits for the Handicapped) and they told that although this person was issued a permit he is not allowed to use it for commercial purposes. They would have contacted him/her if I had got the permit number which I did not do. After talking to different managers at Action Glass, I was told they would speak with SPARC and get back to me. They did not. After reading the feedback from the company, it's clear there will be no change in company policy. They will continue to take Handicap parking spots from the Handicapped. As anyone in Vancouver knows, parking is at a premium in Vancouver and there are only 35 parking spots for Handicapped persons in the whole downtown core, yet this company is still willing to take one to make money. One thing I did not mention in my original post, was the fact there was a commercial parking space open not more than twenty feet away from the Handicap spot. See for yourself at 136W Cordova St Van. Update **** June 2020 It took this Action Glass 6 months to call Sparc and get a different explanation than I received. This shows the priority this issue has with this company. There are other options Action Glass can make, like sending this technician to a job that has ample parking. The one thing Action glass is missing in this review, is that they are taking away a parking spot from a needy PWD to make money. Nothing has changed with Action glass . Please don't support this company.
My business had a break in, early on Wednesday morning and I had a large pane of glass that needed replacement. I called a number of companies in the Lower Mainland, and none of them were available to offer a same day service for this emergency. I spoke to Action Glass and they said they would try to get someone there, but that it may be after hours which is billed at a higher rate. Getting my business back up and running was the priority. But to my surprise, A.J the glass technician arrived at 2pm. He was very friendly and courteous. He was joined by another technician who helped him and in just over an hour a new window was installed. They also refunded a partial amount of the deposit that I paid when making the booking because it was done during regular hours. I am very grateful for the prompt service that allowed me to get my business back to normal that very same day. I will definitely be calling these guys in future.
We are very pleased and grateful with the attitude and work done by Action Glass to replace all our windows and sliding door in our apartment. They had to come twice and Shawn and Paul, and then Larry and Wu Jin were all so kind and worked quietly and very efficiently to get the project done. We could not have asked for 4 more qualified, kind individuals who did an excellent job. We would highly recommend this company and their staff. We were dreading this project but the guys made it very pleasant and even fun and enjoyable!
Had a broken window this past weekend and within a few hours of calling in Leanne had a technician dispatched and Brent was out measuring up and ordering glass. Very professional from dispatch to the technicians arriving and checking it out. Highly recommend Action Glass.
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