Coquitlam, Canada
1036 Austin Ave
N/A
+1 6049332166
Wheelchair-accessible car parkWheelchair-accessible entrance
Where should I start. I don’t know what role Neha plays in this bank. I apologize in advance for saying, but she’s very ingenuine and fake. She promised us a lot of things in return she isn’t picking up our calls and emails. As soon as I called customer service a couple weeks later she picked up. She mentioned she didn’t receive any phone calls or emails. She got my girlfriend to cancel her credit card from another bank and now when we went to cibc it looks like she did multiple credit checks which hurt her score (if it didn’t happen we would’ve got her a credit card) and now she’s stuck. Don’t play with international students like that Neha, it’s not funny. And please, if you’re a financial advisor you need retraining and please do not sell just because it’ll benefit you one way or another. And thank you!
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I dislike the recent renovation and the move to no teller cashless banking. I used to come here to buy rolls of toonies for paying for the public pool and now all I can get are bills from the ATM. The service is much less personable however the appointment system with mutual funds brokers and wealth management personnel is the same, which was a lovely aspect before. You just book appointments through their website and they call you the day before to remind you.
I came in to open up a new bank account. The hours are great, the gentleman that helped me (Derek) was fantastic! Coffee as well can't beat that.
I walked into the bank and asked for bills currently in circulation and was told the bank didn't carry cash. The bank has been changed to a weird open concept format which is uncomfortable when doing something private like banking. The manager gave me the middle finger when I walked out of the bank after asking \what kind of bank doesn't carry cash?\ Do not go here, I will be changing banks as soon as possible.
Great banking associates here. Always friendly and even got a card a few weeks later saying thank you for their business. Always a pleasure coming here. Highly recommend this branch.
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Wheelchair-accessible car parkWheelchair-accessible entrance