Coquitlam, Canada
3030 Lincoln Ave #130
N/A
+1 6049415433
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
On October 31, I took my elderly mother to Lifecare Medical to buy compression stockings and a plastic bath chair. The service was good and my mom picked out two pairs of stockings that she liked. She also picked out a bath chair to help her get in and out of the bathtub. When we got home I realized that the bath chair was too big and made it impossible for her to even get into the tub. We didn’t remove any tags or stickers from the chair as we new it would have to be returned. Unfortunately, I could not return this item immediately and my mother uses a walker and can’t return it on her own. On November 30, I returned to Lifecare Medical and attempted to return the bath chair. The owner/manager refused. He said he couldn’t because of Covid and safety. I insisted that the chair was never used and explain that, as everyone knows now, is respiratory that doesn’t live in plastic. He could wait two weeks and sell the chair to someone who can use it. The manager refused my pleas. This chair cost my mother 157 and is not cheap for her. The manager suggested I sell it myself, donate it to Red Cross, or return it for store credit. Now the evil shows itself. He didn’t really care about Covid. If he was so concerned about covid, why would he suggest I donate a brand new chair to the Red Cross. He wasn’t even wearing a mask until we started talking about covid. There is nothing on the receipt about return policy and Covid. Don’t be fooled by the warm sales. I would rate this negative stars if I could. I guess I won’t buy local next time. Amazon here I come. UPDATE: 2021-03-01 So we disputed the charge and MasterCard refunded the money to my mother. 5 stars for MasterCard. So guess who started calling and leaving messages to get the issue “resolved”. Yup, Lifecare Medical. We still haven’t used the bath chair so I’ll be returning it out of good faith.
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I cannot say enough about Tara and the staff, they are amazing people. Always so helpful, knowledgeable and very friendly. A recent medical condition brought me to LifeCare and feel they have become friends more than anything. I thank them all for being so great and looking after my needs.
I bought a pair of compression stocking there. I have to say their fitting is terrible. They are too short, and slide off easily. I barely feel any pressure to my legs. I went to this store because it is close to where I live now, however I will not go back again. I am glad that I only bought one pair.
This is a wonderful business, my Dad's walker basket broke on one side and the owner took the time to fix it and just said \Merry Christmas\ this meant do much to me. I am so grateful for your kind help!
Customer service is awesome and very precisely and delivery is always on time I Purchased there a couple of times and I have always been very satisfied with the customer service and the product
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