Coquitlam, Canada
94 Glacier St #102
N/A
+1 6045523246
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I have bought lots of plumbing items from the crew here many times and always get great pricing and service from the ladies at the service desk.
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Luckily i call ahead to inquire about another issue and was informed that they only take appts to view their showroom in coq and was promptly informed that they are only accepting appts for next week.... i then shared that i was quite surprised for that was not stated in their website and that i had planned on coming out today. i was glad i called for if i had made the journey from Vancouver all way to their coq store and was then turned away, i would have been quite disappointed and probably very upset as well... i then shared that i understand with covid that things might have changed and then advised that they should at least state in their website that appts were now necessary .... the gentleman i was speaking with on the phone didnt even apologize and then promptly asked if there was anything else he could help with... to which i replied othing if you are not able to give me an appt for today\... and then i hung up.... very very bad customer service!! they have pretty much lost my business and anyone i speak with about this matter.... including all the trades people, customers, family and friends i will be talking to...
Great selection and fabulous service. Warehouse/Service desk is efficient and friendly. Showroom is very helpful and goes the extra mile to help with sourcing innovative products and finding solutions for client needs.
So these two women working the phone are very very very lazy and they arent very costumer orientated. I have a JOHNWOOD electric hot water tank. I had the model number and everything and they were to lazy to type it into there computer to see what element I needed. This hot water tank is 5 hours away..... so can I drive there and tell you? Probably not...... the lack of work ethic in these two woman blow me away! If that was any other job, boom strike one atleast. Get a handle on your lazy employees. It's not that hard to find parts for a unit. I got off the phone and found the elements withing a minute. And the attitude!!!! Pft. Get a couple younger happy to be there workers. Pathetic
Very awesome store. I found the staff to be very helpful and knowledgeable. I bought three toilets from them, and they provided awesome customer service! I would go back, hands down!
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