Coquitlam, Canada
1338 United Blvd Unit 102
N/A
+16045236555
Showing the gorgeous SWAROVSKI crystal light we just bought from Robinson Lighting. We like it so much! Special thanks to Johnny for providing good service and excellent packing, just one step installation. It was a prefer shopping experience with Robinson.
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We visited Robinson lighting a few months ago, looking for some modern lights for renovating my house. Johnny provided very useful tips on how to select the LED lights and how to identify the quality of a light. With his help, we chose several lights for the project. They look gorgeous after we finish the renovation -- very modern look and definitely better than some other lights we bought from other sources. Very good and professional service from Johnny; highly recommended
I like the selection here. I’ve bought some unique fixtures from Robinson’s in the past. Wanted to buy another one today. I was happy to see a sale sign on the storefront. Even happier when the 978 fixture I selected had a 50% off tag! I had to find someone to help me. I asked about the colour of the fixture (as ideally I wanted darker, but it was such a cool piece I would be ok with it regardless). I was told what a high quality piece it was and I could get a discount since it was the last one and a floor model. So I asked how much and was surprised to find that it was 550. I’m no math expert, but that’s not even 50% off the original (let alone an extra discount for the floor model). When I questioned the price, I was shown his screen that priced the fixture a little over 1,000. I reminded the sales person that the price tag on the fixture was only 978. His response??? Oh! CUSTOMERS always make that mistake and we have to CORRECT them because we price in store to match online and blah blah blah. Really??? What mistake did I make? I’m not an unreasonable person. And would I pay 550 for the fixture? Quite possibly. But the poor customer service and accusation of me making a mistake (when clearly I didn’t) was enough to make me leave without it. Don’t think I’ll be back. It’s the principle of it all. Robinson’s: you need to do better than that!
Honestly one of the best customer service experiences I have had in a long time! I felt that Amir was genuinely interested in helping me find the products that suited my taste, but more importantly my budget. His energy and efficiency was fantastic.
It was a fantastic experience when I bought lighting and plumbing items in Robinson. They have variety selections and competitive price. Also they have perfect customer service! I broke a glass shade accidentally when I was installing a pendant. After I contacted with Jonny, he did effort to communicate with the manufacturer and got me a new shade for free. I strongly recommend Robinson for you, new build or reno.
We were searching for lighting to replace the boring standard-issue lighting in our townhouse and having a great deal of difficulty finding anything that we liked. After wandering around showrooms on our own, we were lucky enough to speak with Norma at Robinson Lighting, who provided terrific customer service. She asked us a few questions and made a couple of suggestions, including one style that we both absolutely loved, which came in various sizes and options. Norma helped us decide about the finish, size, light bulb choice, etc. We ordered three different fixtures, all in the same suite: a big fixture for the dining room, one for over the kitchen table, and another for an alcove. I was quite nervous because we saw them online only so it's difficult to visualize the finish and size in your home beforehand (and if it doesn't work there's a 25% restocking fee). However, we are absolutely thrilled and cannot get over the positive difference it makes to our home. It took a while for them to arrive and one was delayed, but Norma followed up for us. Norma is very knowledgeable, pleasant to deal with and responsive, and we will be going back to Robinson for other lighting.
We had a fantastic experience dealing with Amir. He was the most helpful amongst any sales personnel we dealt with in the Lower Mainland. He provided a quotation quickly after we gave him our extensive list of bathroom fixtures and was quick in answering questions. He made our purchase a lot easier and was a pleasure to deal with. Thanks Amir.
I couldn't be happier with my experience with Robinson Lighting. Amir provided excellent customer service by providing best price and assuring our order was placed correctly over the phone. He provided all the links and information to help us make the decision. When we were ready he made the time to walk thru the process and made our transaction easy. We look forward to receiving our lights. Thank you Amir for your time and knowledge in making our experience a positive one. We look forward to getting more lights for rest of the house in near future.
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