Coquitlam, Canada
552 Clarke Rd
N/A
+1 6049316377
Kerbside pickupDeliveryIn-store pick-up
I have been using this location for all my small business needs for over 20 years service is absolutely amazing staff are very friendly and most helpful. Love this place
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I am giving 3 stars for effort. If you cannot even type correct tracking numbers on receipt that's showing on computer screen, even after taking 15 minutes checking, then maybe you shouldn't work in any field. I hope my package will get to my mother on time. As of right now I can't even track my package that I sent and the price...not to mention their shipping fee is ridiculously high I am pretty sure this store ripped me off for sure.
Apparently, this store (not UPS as a whole - this store) has a "policy" of not accepting dropoffs on weekends, even though they claim to be open, and you won't find this out until you show up and there's a sign on the door. Run your business how you want I guess, but it's a terrible customer experience to look up when a store is open, scramble to get there a respectful amount of time before closing, and then be told that the store was actually never open in the first place - at least not if your expectations for a UPS store included "send a package".
I have to agree with the bad reviews about the bad service. The clerk was certainly neither friendly nor helpful. Kept saying I should have read the sign on the door that they don't accept packages for shipping on weekends and it'll have to wait till Monday and she would have refused the package if it had been bigger. That's fine with me but she made it sound like it was my fault for bringing in a prepaid package that wasn't in a rush. Such poor customer service.
Lady at the front desk was very kind and helpful. I could tell she's been doing this job for a long time. She seemed experienced and very professional. I needed to box and bubble wrap my package and she helped me with everything. I've actually been here a few times and both workers are very helpful. This is a good local location. Sometimes line up is long wait time but can only do so much with 2 staff.
Beware: They son't take dropoffs at the weekend. There is no mention of this online at all or even a notice in the store window. They will confidently direct you to another store without knowing whether that store actually takes dropoffs.
Terrible service- The older lady employee would not listen to you, cut you off, and throw information sheet at you. She literally shouted “Then don’t order!” at me when I tried explaining my address situation due to COVID. Never in my life I had to raise my voice so much indoors to make myself heard by a yelling employee.
2.95 for printing a single sheet of paper? Seriously? Not to mention this being the slowest office of the world
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