Coquitlam, Canada
17 Fawcett Rd #328
N/A
+1 6044248300
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
We just had a new gas fireplace and electric fireplace installed by Urban Fireplace and we are very happy with the excellent service and quality of the fireplaces. The new gas fireplace replaced an old wood burning fireplace and involved the removal of our old wood frame tiled mantel and drywall with a new stone mantel and drywall which Urban Fireplace helped us coordinate with an excellent contractor that they recommended to us. We dealt with Johnny at Urban Fireplace and he was extremely helpful and quick to respond to any questions that we had as we went through the process of selecting a fireplace, making sure the new fireplace fit our existing firebox and new mantel, and coordinating the final installation.
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If you need advice regarding your fireplace needs, this is the place to call. Dale and his team are true professionals and they provide customer service at the highest level. They have helped me several times over the past few years and I have referred several friends to this business. The feedback from my friends has been totally positive. It's hard to find people that you can really trust these days, but, these folks are the \cream of the crop\. Thanks again for the great service and wish you all much success in the New Year.
We have worked with Urban Fireplaces on several projects; our developments and ones for clients. They have consistently provided great products, workmanship and service. Most recently, we were in a pinch and needed servicing help with a fireplace we installed for a client a couple years previously. When we called in for help, their team member Chantelle V. exceeded expectations: -- by swiftly sourcing the specifications of the fireplace -- having excellent communication skills on the phone as she described what needed to be done -- swiftly emailing us manual diagrams to ensure were were well equipped to solve our challenge Such a pleasure working with all of you, you're a great team!
Five star customer service! Went there to buy some sand and some embers for my fireplace, everyone was so nice and helpful, I was really impressed.
Recently we had Dale from Urban Fireplaces troubleshoot a fireplace issue for us. Not only was Dale, and his whole team, prompt and responsive in their assessment, but we felt they sincerely had our best interest at heart, which allowed us to make an informed decision. We would unhesitatingly recommend Urban Fireplaces to anyone seeking integrity, professionalism and unparalleled customer service.
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