Coquitlam, Canada
9 Burbidge St #120
N/A
+1 8664681458
Good grass root staff but disorganized and mismanaged for years. Some long term staff loaf around while newcomers bust their backs. HR in eastern Canada is weak and found jobs that were years old online. Satellite franchises should have autonomy over hiring not back east.
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Finally I found Van Houtte in Vancouver
Employee who called for order has no manner and no customer service skill. Instead of asking what can we do for you or would you need any refill?; he asked 'How many people you have in your office??? He said we have a 75 min. order per month. I asked to review the contract then he said the contract was verbal.
They started out as a great company to communicate with. As our equipment starting breaking down....every single week, it was a constant excuse of "our systems are down and no one can come to repair". After 4 days of buying beverages for out clients, I had to cancel my services and go with another company. Oh, and no offer of compensation either.
Worst Company on the Planet. After 9 attempts to get a hold of someone to come do service. they promise someone will, then just don't show up. They have the worst phone system (I thinks it's on purpose,so they don't have to talk to you) If your looking for this company to service your office needs RUN NOW.
havent been able to get them to service our machine for months, no care at all for customer satisfaction. horrible coffee too.
Richard Heard is a piece of work - He should be embarrassed of his behavior and Van Houtte should rethink having this guy rep their company, I am appalled. I know my business will never use Van Houtte as long as this guy works there
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