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Vancity Credit Union Br. 18 -Pine Tree community branch

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Coquitlam, Canada

vancity.com
Credit union

Vancity Credit Union Br. 18 -Pine Tree community branch Reviews | Rating 2.6 out of 5 stars (5 reviews)

Vancity Credit Union Br. 18 -Pine Tree community branch is located in Coquitlam, Canada on 2991 Lougheed Hwy #20. Vancity Credit Union Br. 18 -Pine Tree community branch is rated 2.6 out of 5 in the category credit union in Canada.

Address

2991 Lougheed Hwy #20

Phone

+16048777000

Open hours

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Taylor Cooney

Ive spent my entire life with credit unions, and this is the worst branch Ive stepped into. The old lady at the information desk was rude and condescending when their organization was the one who made a mistake. Bank tellers apparently make appointments without actually saving them, so when you arrive for the time they tell you, they look at you like youre from outer space and try to make you feel like youre the one who messed up.

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Freddy H

Worst branch/credit union to visit , I had to remove my hat , never happened before in any bank.

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Shawn Finnie

This review is more for VanCity as a whole, but specific to Pinetree. Pros: 1. Staff are generally friendly and helpful (see cons below). 2. Lowest monthly service charges anywhere. 3. I find that their call centre staff are the most capable and helpful out of any bank I've worked with. 4. Fast and Fair Loans offer a quick loan at extremely reasonable rates. Cons: 1. The entire system has gone down so many time in 5 years I've been with them (over a dozen!!), that I wont go out for dinner without alternative payment methods. I'm amazed a financial institute can have such poor infrastructure. 2. Their rules seem completely arbitrary and change with each passing breeze. They can ask for two pieces of ID with current address despite using you PIN number AND uttering your verbal password. Not just for a loan, mind you, but anything. 3. I lost my wallet (with ID) and I must be the first person in the history of VanCity that this happened to because there is sweet F all that they will do for me. I actually had to open an account at TD to be able to get access to money. Yes, I could actually re-open an account at TD and apply for a credit card before VanCity could give me working debit cards. Conclusion: I really, really want to like them, but the inconsistent way they do business and their unbelievably sketchy IT infrastructure make this impossible.

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Woody Jang

Branch 18 needs more tellers during this time of reduced hours to alleviate the long line ups that members as myself are forced to endure!

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Ben Voo

I’ve been a Vancity member since 2009 and while the last year has been the most challenging year due to their system upgrades, I had the most positive experience today with Melissa. I have business banking needs, and often times I have numerous cheques to deposit which normally take 10-15 minutes depending on the teller. Melissa managed to do my largest volume of deposits in record time!

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