Coral Gables, United States
350 San Lorenzo Ave #2010
N/A
+13054466511
Very disappointed at Pottery Barn Kids customer service. We went to the store and wanted to purchase a quilt that was not in stock. They offered to have it shipped and they charged us 26.00 in shipping. When the manager called customer service to cancel the order, they refused to waive the shipping fee, even if shipped to the store. And the quilt costs 220.00, which is very pricey!
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First time for me. It is beautiful and the staff outstanding.
I really like the service and the style/design of the entire brand.
I ordered a dresser for my client..in which I ordered MULTIPLE items from also pottery barn and other companies with no issues however the editing department seems to keep on canceling the order with no notice!! When we called the first time they had no idea why they canceled it, the second time they claim it was our bank- however when I called the bank they said it was authorized and the money went through!! I also see it on my card!! This is a disgrace, no one knows anything- takes forever to talk to customer service I waited 3 hours on the line!!!!!
Cancelled my order twice with no notification. Unprofessional. Been transferred between departments and on hold for hours. Still unresolved. 0 customer service. Very disappointed.
I ordered over 10,000 in furniture items (between pottery barn, west elm and pottery barn kids). My orders have been in backorder and estimated delivery were pushed back more than 3 weeks. Very disappointed at the service. Lead times are bad enough, and they just keep pushing the delivery times back without concrete answers from costumer service.
How could you not love the owner? She is SO nice, and is like totally a non-salesman. Good prices, especially for their refurbished stuff. We got a bumblebee for like half the price. We got a skateboard attachment, but went home to find out it was missing a small piece; she personally delivered the missing piece across town!!!
This store is definitely beautiful but I am truly disappointed in how they handle their delivery I bought a nursery set that includes the following: crib set, glider, & nursery furniture. The entire set cost a substantial amount of money which I am not complaining about for its quality I am just disappointed that I was able to select and order the furniture and crib set over the phone and was told to go in and try the glider chair I went a week later to purchase the glider and got charged an extra 200 for shipping when my furniture has not evem shipped and wont for a couple of weeks I know that this policy is not directly the stores fault but it is best to be aware that they can not combine two orders to one shipment When I called their headquarters, they were adamant about it as well. Lesson learned!
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