Coseley, United Kingdom
Central Drive
N/A
+44 1902883426
I would like to comment on this care home as I have noticed some negative reviews recently. I have to say that I cannot fault the experiences that I have had here so far. My husband has been well cared for and all his needs met. The staff are \true carers\ providing support 24 hours a day. Special thanks to Carol the Manager and to Kayleigh, Michelle & Claire and all the other nurses and carers who have made this very difficult time more bearable. I award 5 stars for communication, effective care and because the home provides not only support for the patient but those left behind at home. The rooms are comfortable and you have the ability to personalise them with your own things. The food looks good and you are able to take things in for your loved one to assist in their recovery and making them feel at home. I feel more relaxed knowing there is a safe and comfortable environment . Id like to thank you for making this transition a pleasant one, as I said in very difficult circumstances.
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This place is an absolute joke! Bullying nature from the manager who tried her best to put me off working care in the future basically saying it wasn't for me when she decided to get rid of me but she failed miserably, bullied by the woman in the office who worked with the manager and the carers as well who was nasty with me and used to shout at me if I made a simple mistake! So many nasty carers that work here I'm glad the management team let me go in the end even though I was upset when they first let me go.
Really friendly staff and my wife whose here for her recovery loves the staff they am very helpful and push ANG all the way even when ang comes home we will still visit I'd just like to thank carol and the team in helping my wife get back some of her movement without them I don't think ANG would be where she is now special mention to Adam , Emma and Simone Angie's physio thankyou for all that you do .
I can’t thank Carol and her team enough for the love and support they give to our daughter who has Huntingtons Disease. These people are amazing. They are friendly, nothing is too much trouble and they are like a whole new family. Our daughter is so happy, she is taken on days out, shopping and for meals, they have activities, discos, afternoon teas and parties and lots more entertainment, it’s just so wonderful for her and for us too to see her so settled. She has been here for 18months now and knowing she is safe and extremely well cared for means everything. Thank you
Do not use her for business. Was given a set time and date and which was confirmed literally a 10 minuses before the appointment. When we did arrive she canceled and said forget it. Even though she agreed literally 10 minutes ago. WASTE OF TIME.
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