Cranbrook, Canada
100 Van Horne St N
N/A
+1 2504262691
Kerbside pickupDeliveryIn-store shoppingSame-day delivery
Thank you Shane for calling me regarding the situation with BeachComber hot tubs. Even though I am 5 hours away and not in your market. You responded to me via FB as well as reaching out and calling.
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Staff are always open and friendly. I've never had a question they couldn't answer. Not only my water supplier but fitness and hot tub needs as well. Definitely recommend to all my family and friends.
Purchased a hot tub and hot tub cover from this company. High end purchase, top of the line. Needed replacement parts after 4-5 years of use. Understandable, parts wear out. No help, continuously ignored emails, no effort to order replacement parts. Months have past, Shane still making excuses for not making a phone call to find replacement parts? Clearly ignored service. No help whatsoever. And shocking responses via email, after just asking for updates? Disappointing service, I’ll be shopping elsewhere in the future. Also, solved my issues with a company out of Invermere within the day.
I gave these guys 2 stars because the receptionist is very nice & we have been Culligan clients in other communities for years. If you purchase a product make sure you ask how much extra they charge for the parts for installation and if they can complete the job properly the first or second time. A certified plumber tells us our install is NOT according to local code. We will be taking our future business elsewhere in Cranbrook.
Great service, fast & efficient delivery of water, always pleasant to deal with!
Deli
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