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Pep Boys

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Crestview, United States

stores.pepboys.com
Oil change service· Towing service· Auto parts store· Auto repair shop· Tire shop

Pep Boys Reviews | Rating 3.9 out of 5 stars (5 reviews)

Pep Boys is located in Crestview, United States on 883 N Ferdon Blvd. Pep Boys is rated 3.9 out of 5 in the category oil change service in United States.

Address

883 N Ferdon Blvd

Phone

+1 8506891550

Service options

In-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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K

Kimber James

Five days down the drain along with towing and rental car fees. We will be making comments to Corporate and Florida Department of Agriculture and Consumer services. Initially, I had a great customer service by phone with Josh and Michael which is why I will validate the 1-star rating. I called and asked if they could take a look at my vehicle. They said sure bring it in and we will take a look at it. Unfortunately the experience went down hill from there. As a business owner, I understand being very busy and backed up. Our vehicle was parked in the same place from Friday morning till Tuesday afternoon. No one touched it, however, they continued to lie saying that someone was looking at it. What a disappointment when we drove by and it was still in the same place! We finally had to remove the vehicle from their service. They cost us time and money as we were using an rental car service. Next time just be honest. Don't say you can do it if you can't. We could have used another service center and avoided extra towing fees and rental car fees.

R

Rose Keith

Had an oil leak and turned out it was a leaky gasket cover, but Pep Boys took care of me during the hurricane when many other shops closed down. Would recommend this shop. It's best to catch them when they aren't super busy or to drop off care and pick up later. I waited because I didn't have anywhere else to go during a hurricane.

M

Melinda Ewers

Excellent service and staff. I would recommend this place, and I definitely will be a repeat customer.

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molly chamberlain

Recently replaced all 4 of my tires with this store. Efficient, professional, fair pricing, cared about my satisfaction. The manager takes his job seriously you can tell and I (a paying costumer) appreciate that. Fantastic customer service experience. 10/10 would recommend

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Ryan Walsh

First time going to pep boys and I can safely say say I will never go back... I never even let them touch my vehicle before I realized they had no clue as to what they were doing. I had them order tires for my diesel truck and they ordered car tires, then the manager told me he could order tires I had already told him I didn't want, then he was trying to explain how 35\ tires are really 31\ tires. These people clearly don't know what they are doing. So save your time and money go anywhere else!

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