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Crystal Travel

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London, United Kingdom

crystaltravel.co.uk
Travel Services· flights search site· hotel· travel aggregator· Travel & Vacation· Activities & Tours· Travel Agency

Crystal Travel Reviews | Rating 4.4 out of 5 stars (5 reviews)

Crystal Travel is located in London, United Kingdom on 10-11 Percy St, Fitzrovia. Crystal Travel is rated 4.4 out of 5 in the category travel services in United Kingdom. Crystal Travel is the leading pan-European travel company. It is the largest online travel portal providing online travel and tour solutions for the UK.

Address

10-11 Percy St, Fitzrovia

Phone

+44 2030237751

Accessibility

Wheelchair-accessible entrance

Open hours

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M

Mohammed Anser

Always available to talk to and they are very good in catering to personal requirements regarding travelling.

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Nicole D

We have used Crystal Travel 4 times now for local European trips and also for 2 long haul overseas packages to USA and Asia in the past and we had wonderful experiences throughout those. BUT we have used them again now for another Asia trip and it was an absolute nightmare! I will never use Crystal Travel ever again in my life. I don’t know if management has changed or what the situation is but they have definitely lost their credibility in my books. AVOID AT ALL COST! Don’t let them tempt you with their cheap prices! As soon as they had my money, I had nothing but problems. I paid a lot of money for this flight and hotel package to 5 different Asian countries but the hotels I stayed in were disgusting and terrible. I experienced multiple issues throughout but the worst was: Upon my arrival at my hotel in Bangkok, the hotel was closed down, doors chained shut and pitch black. A local man told me it had closed down 8 months previously! Luckily, my taxi driver helped me and drove me to another nearby hotel, which was the “sister” hotel to this one and equally appalling. Any emails/ phone calls/ problems reported to Crystal Travel are ignored by them and they only respond AFTER you have already left that destination or hotel! Very SLY. Not once did I receive an apology or any compensation for any problems. Utterly shocked at the difference in customer service experienced from using Crystal Travel in the past to using them now. Please please please avoid this company!

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Rach W

I have been constantly chasing since March 2020 for my refund on flights. I understand these are challenging times and the company did keep responding to my emails confirming they were sorting it out with the airline. I had my doubts and did not think I would receive my refund ever but I finally received it back on my card today. I am of course very happy and appreciate Neil from Crystal Travel keeping in communication with myself. I will be looking to book future flights through Crystal Travel.

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tessarific

Booked my ticket in Jan for flight in April. The airline cancelled but I still haven't heard from Crystal. Nobody answers the phone or respond to 5 emails I have sent. Managed to use contact someone on live chat who said they will refund it immediately that was 2 months ago.

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Jem

don't even bother booking a flight with them. they only want your money! so responsive and willing to wait when deciding to book a flight but hey they go missing when you actually need help! emailed them so many times regarding a refund and surprise surprise still no response! I RECOMMEND YOU TO JUST BOOK YOUR FLIGHTS DIRECTLY TO AIRLINE AS YOU CAN GET HELP WHEN THINGS GO DOWNHILL NOT TO CRYSTAL TRAVEL!

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