Cumberland, Canada
1777 O'Toole Rd
N/A
+1 6138331515
They don't answer their phone, they don't return calls or emails, The photography session was pleasant enough and the photos are nice, but their customer service is severely lacking. I just want to pickup my kid's photos, but its a 30 minute drive away, and would just like to confirm that there will be someone there, so I don't have to drive all that way for nothing.
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This company was in charge of doing my sons school photos. He's on the autism spectrum and this was the result of the third takes on photo day. I contacted the company to see Why on earth they would consider this acceptable to send home, He's very clearly stressed. I emailed them and offered to provide details on someone who could help them learn how to work better with kids on the spectrum and Not one reply. i couldn't even give them .5 a star for printing. Instead i get photos sent home that would remind us that our son was so stressed on photo day that he couldn't even stand their quietly. The other photo is one my husband took. Clearly the camera is fond of this child. Its a shame they didn't take 3 mins to make the decision to add him to the retake pile so he would have another chance. to end up with photos like the one his dad can take.
This company has Horrible customer service, not helpful in any shape or form, they don’t shy away from pointing out your mistakes but when they make a mistake they hide away and take your money not even an apology from them, they are not cheap by far for the price you pay at lest you should get friendly customer care from them but that is totally not the case when it comes to this company , I would much rather take my business somewhere I know my money goes to a good company that deserves my business, I should of known better there ratings are horrible I will never order from this company ever again and I will make sure anyone i know knows about how horrible they treat you and the business skills they have..
Carpe Diem Photography SHOULD NOT be hired by any school to ruin precious experiences for parents and their children. I received classroom photos that did not include my children although they were at school that day. I called Carpe Diem Photography and spoke to Christine in early December and asked for a retake of the classroom photos. Christine said it was against their policy but they could photoshop the children into the classroom photos and she would confirm with her manager and get back to me. I waited for 5 weeks for a call back or a copy of the photoshoped classroom photos and nothing. I finally called Carpe Diem and Christine picked up and told me they would not photoshop the children into the classroom photos because it is too much work for them. I asked for a refund for the orders I made with them and she told me I would not get my money back. This is an absolutely ridiculous treatment of customers. ALL schools involved with Carpe Diem Photography should replace them with a more professional company with excellent customer service.
School pictures. I get it: lots of kids, some collaborate, others don’t. Doesn’t mean the pictures have to be disappointing. The pictures are not in focus a lot of the times, and green screens? Come on! Most of the backgrounds I’ve look seem to date from the 80s when I was in school. It would be nice to have up-to-date backgrounds and to focus (pun intended!) on quality and not quantity.
I had less then 1 week to order the prints and now have to pay the late fee of 5, this is such a cash grab. I chose to have reprise to avoid this charge, bad customer service, I am 2 days passed the due date and they refuse to credit the late fee.
I am extremely happy with school photos this year. High quality with reasonable prices. Staff is amazing!! I hope they continue with Maple Ridge for years to come. Excellent service.
It is unfortunate that they do not take into account a childs individuality they should have more option then just a green screen for kids who express their individuality in hair color. Very disapointing
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