Cupertino, United States
10079 Saich Way
N/A
+1 4082558100
The staff are very friendly and helpful during our recent visit, they even waived the copay for the eye exams. Dr. Tran was the on -site optometrist who conducted eye exams for my children. I found her knowledgeable, skillful, interacting very well with children and was attentive and friendly to kids, but not so much with adults. While she possessed a good level of professionalism, she could be a bit blunt and impatient to the parents. She could have asked the parents if they want to come inside with the kids or if they have any questions. She prescribed my daughter with very low degree of nearsightedness but we both thought eyeglasses was not needed at this time. Eyeglasses are pricy in the store so we didn't buy. They were not pushy. Overall it was an OK experience.
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I don't recommend this place. We got a new glass lenses from this place two years ago with my own frame. 1) The Optical is not professional. She asked so many personal questions and made me uncomfortable. 2) The lenses was picked up pretty quickly, but it's not comfortable for me since then. I decided to switch another lenses at a different optical this time.
Very friendly staff. Great selections of frames. I love my new pair of glasses
The service was excellent. She made every effort to assist my 15 years old daughter. Answered all our questions and is very knowledgeable about anything to do with eye wear unlike other places that has people working there all giving contradiction information (Lens Crafter Valley Fair hires people that gives wrong information. I asked three different assistants and none gave me the right answers, so I recommend people to come here if they needed to ask questions.
Good : * Staff are very friendly and have lot of patience with showing frame and going over things. * Dr onsite is very friendly and good with kids. Not so Good: * Tricking customers with add's of " Buy 1 get one free" -- And that does not apply if you are using insurance. * Discounts that cannot be used if you use vision insurance. *Frames cost is not printed and tagged, it keeps changing from visit to visit, I think they become expensive if you have insurance.
Stopped by Site for Sore Eyes this morning because I had lost a screw from my glasses and the lens popped out. They replaced the screw, cleaned the lenses, and also replaced the other screw after checking and seeing that it was loose and had been stripped. Excellent service!
They made me an extra charge They said my insurance could not cover so I paid but after i moved to the other shop I realized they lied So don’t go to this shop
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