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Custom Air & Plumbing

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Sarasota, United States

customairinc.com
Air conditioning repair serviceAir conditioning contractorAir conditioning storeAir conditioning system supplierAir duct cleaning serviceFurnace repair serviceHeating contractorHeating equipment supplierHVAC contractorPlumber· Air conditioning repair service· Air conditioning contractor· Air conditioning store· Air conditioning system supplier· Air duct cleaning service· Furnace repair service· Heating contractor· Heating equipment supplier· HVAC contractor· Plumber

Custom Air & Plumbing Reviews | Rating 3.9 out of 5 stars (8 reviews)

Custom Air & Plumbing is located in Sarasota, United States on 5338 Pinkney Ave. Custom Air & Plumbing is rated 3.9 out of 5 in the category air conditioning repair serviceair conditioning contractorair conditioning storeair conditioning system supplierair duct cleaning servicefurnace repair serviceheating contractorheating equipment supplierhvac contractorplumber in United States.

Address

5338 Pinkney Ave

Phone

+1 8668190992

Open hours

...
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Joanna Francis

Have been working with Custom Air since November of 2020 and each of their technicians are professional and attentive. I signed up with their maintenance agreement and was impressed with the lengths the technicians go to to insure my HVAC system is clean and working appropriately. Very appreciative for their expertise!

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Will Stein

These guys know their business. Pure and simple. If you have a problem they an solve it. Reasonable rates. Available in emergencies, do it right the first time, want to keep you business. From fixing compressors that fell of side of house on a Saturday to building a new house. This is an excellent customer centric company. Very highly rated!

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Nancy Anderson

I called first thing in the morning and was told repair person would be there in the afternoon. I received an email at approximately 3 pm saying the repair person, Joe, was on his way. 45 minutes later I called because Joe had not arrived. He was just arriving at that point and did an evaluation of the problem. He left the building without providing any feedback or what the follow up will be. I called the office again and was told Joe was getting a written proposal drafted that we would have in a couple of days. Meanwhile, we have rooms that are wicked hot... I said this was not acceptable and I wanted to know what was wrong and that we did not need a written proposal. I was told Joe would call me back. At 4:43 pm when I had not heard from Joe, I called again and the office was closed. Awful company who does not do what they say they are going to do. My advice....GO ELSEWHERE!!

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James Cottom

Mark, our technician, is the absolute best! He’s such a pleasure to have at our home. This company is great. Responsive, on time and gets the job done. Thank you for your great service

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Tim Vasiloff

Booking the service was fast and easy. Daniel came out to check for a leak in my A/C. There were limited parts left in Sarasota but Dan talked to his parts department to make sure they could get the part in one day and install it on that same day. He was sensitive to my situation and did an unbelievable job. Dan and the other gentleman were kind, efficient and professional. I HIGHLY recommend them. It was a huge bonus that their quote was significantly less that 2 other quotes I received. Honest, hard working, beautiful job. Thank you both very much.

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Candy Swick

As a Realtor of 42 years and owner of a real estate company we depend on Custom Air and Plumbing. They are knowledgeable and respond to emergencies.We call them for air conditioning and plumbing needs and have for years. The are professional and take the time to explain complex details so that as a Realtor I am educated on why something needs to be corrected. They are awesome.

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Ash Yassa

Custom Air went above and beyond for me. It was discovered late on a Friday afternoon in mid August that my compressor had broken down. They did not have a new one in stock, which meant that I had to wait until Monday to see if their local supplier had one, which they didn’t. Sara in the parts Dept was able to locate a compressor, but it was all the way down in Naples. For whatever reason, the supplier was having shipping problems. So as not to keep me waiting any longer than necessary while it’s 92 degrees out, Custom Air had an employee drive down to Naples to get the compressor, and thankfully it was installed the following day. That is excellent customer service! Also, everyone that I came in contact with, from Jackie and Kathy (the Ladies who answer the phones), to Sara, to Roy, Dylan, Dan, and Jim (the technicians)....they were all very professional and helpful. Thank you all so much, you are a great bunch of people!

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Laurel Bermudez

PREPAID for a maintenance plan but due to Covid, I was not comfortable scheduling service in May. Called yesterday to schedule the service and also RENEW my contract with them an I was told I have waited too long and they would no longer honor my PREPAID maintenance because it would throw off the maintenance schedule. I kindy asked if they would reconsider since I was also renewing my contract with them and they REFUSED. Hopefully the owners will read this and reconsider. All I'm asking for was service that I had ALREADY PAID FOR! It's a shame I have to get their attention this way but if they respond positively, I will update my review. I'm also including this quote directly off their website regarding their commitment to service during these unprecedented times. Hopefully they will act on their words. "You are a valued customer and friend. We appreciate your continued business and trust in us for your service needs. We are dedicated to working together with you as our community gets through this challenging time. Sincerely, Brad, Rod & Joey" *UPDATE* They did call me back and have scheduled the maintenance for me under the previous contract. Thank you Custom Air for doing the right thing.

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