Cáceres, Spain
Calle Caleros, 41,
N/A
+34 952919975
DeliveryIn-store pick-upIn-store shopping
Buying online has always been synonymous with suspicion, however the experience of buying a jacuzzi on the Web del Hidromasaje, was a very positive experience, as I found serious and responsible professionals. The order I placed arrived as I intended, in good condition and proved to be a quality product.
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I ordered a small SPA, The respond on the web page was very fast. In less than 30 min I had my personal quote. I payed, and one week later it arrived in my place on the Island. The quality is very good. I was bit worried because of a Chinese product, but it is good quality. The electric installation is good, European standard. Installation was super easy, like plug and play. After sale respond for a question was again fast and efficient. I can only highly recommend Hidromasaje
Great communication. Smooth transaction. Trouble free delivery from Spain to Portugal. Couldn't ask for anything more.
My biggest doubt originally was that the spa just wouldnt turn up, but it did in more or less the time they specified. It is a very powerful spa and looks (and functions) great! If I didnt have any problems it would be 5 stars. My case was that they changed the order on me (I requested a few extras), they gave me a type of drain on the spa different to the one that I specifically requested. Then when I tried to get them to change it, they couldnt (the spa was already fabricated I presume). They did eventually however discount the cost of it from the price. We were able to fix the drain how we wanted on site though. Now I have (minor) leaks in the spa and as I didnt get their installation service which is an extra 300 IVA, its my problem. The spa still works fine and is awesome so I cant complain too much, it just loses a bit of water. Another note is the extra of a salt water 'upgrade', this is a useless 500 payment as you still have to use the same chemicals as normal (theres no salt converter included). Although I suppose I have the option of adding one with no problems... So just be careful with what you are buying from them, add 300IVA to the price for their installation service and cross your fingers that nothing goes wrong with your order and you will have an awesome SPA for a great price! Yes I would buy from them again, but I would have liked to know the above so I was ready for it.
Durante el proceso de comprar nos aconsejaron muy bien sobre que producto era el mas conveniente para nuestras necesidades, hemos comprado en tres ocasiones y todas con un resultado maravilloso. El servicio pos-venta es excelente ya que cuando hemos tenido dudas o problemas siempre nos lo han resuelto de forma satisfactoria. Lo recomiendo 100%
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