Daly City, United States
100 Los Olivos Ave
N/A
+16509934445
Half of my DHL/FedEx mails are returned mail charged to company account. However this office Does Not accept receiver Company account paid mails for some reason I wonder what is the Policy of DHL: do the DHL mother company refuses to pay its agent service fee for handling such mails? Or this agent refuses to accept our mail charging the the company account because they Don’t get pay; or they get paid less? Anyway no matter what, THIS IS A VERY BAD POLICY AND SERVICE.
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I send my parents medication to Mexico through DHL here in Daly City. It supposed to arrived in a week! BUT IT NEVER DID! Mexican Coustoms didn't want to give medication to my parents because they needed a special authorization letter! DHL DAYLI CITY NEVER TOLD ME THAT MY PARENTS NEEDED IT! I called them to request for my package to be return to me, they said that they were going to put a request, but they never called me back! So days later I called them back to ask for an update they could not tell me! So I did many many calls to DHL CUSTOMER SERVICE AND THEY TOLD ME THAT I NEEDED TO SEND A LETTER OF AUTHORIZATION TO GET MY PACKAGE BACK! So I did but then days later they told me that the guys from DHL DAYLI CITY needed to send a letter of authorization too!! And I asked them to please send it right away! A day later a called DHL CUSTOMER SERVICE AGAIN TO CHECK FOR AN UPDATE AND THEY SAID THAT THEY HAVEN'T RECEIVE ANY LETTER FROM THIS GUYS!! At the end DHL CUSTOMER SERVICE TOLD ME THAT MY PACKAGE WAS DESTROYED BECAUSE I DIDN'T Act FAST ENOUGH!!! I was so mad!! THESE guys from the store didn't do their freaking job!! That's their only job and because of them my parents don't have their medication!! This guys from this store are incompetent and useless! They didn't care to help me get the package back! I WILL NEVER EVER SEND ANYTHING FROM THIS STORE!! Warning for all of you, DON'T GO HERE!! Especially IF YOU WANT TO SHIP MEDICATIONS!!
I've been told by one of your people yesterday that the was that my delivery was to live the US yesterday at 10:30 AM yesterday and be here with me today by Friday afternoon and it's now 18:51 PM and still no delivery or anything from your people this is what she told me yesterday by Diana Wilfred Well your package will be leaving at 10:32 today and you will be notified that your package has gotten to the UNITED KINGDOM your tracking number will be attached to the email. [email protected] My name Steve Noble Gedling Nottingham Nottinghamshire NG4 4JQ England
Met the owner of the shop, Fedi, the last two times I came to this store. He is soft-spoken, professional and offers helpful advice. He suggested that I use DHL to courier documents to China from now on as the service is more reliable, and customer service is responsive. Golden!
very nice staff and easy shipping
Deli
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