Daly City, United States
1680 Edgeworth Ave
N/A
+1 6507561130
I called on July 9th to ask why my recycling had not been picked up. 11 days later no response, no calls, no pick up. I called again this week and asked again. The finally picked it up on Tuesday I wanted to find out why? Someone named Stephanie called me and was COMPLETELY DISMISSIVE of my questions. When I asked why my recycling was not getting picked up she simply replied by saying \I do not know maybe the drive the is new and he does not know the route\. I was SIMPLY asking for an answer to find out if I am doing something wrong. I am on the phone NOW with the company and I happen to find out Stephanie is new. I still do not know why and I got no clear answer.
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Cleaning out my grandmothers home and have paid this company over 1000 in bulk pick up removal. Today I scheduled a double pick up which consists of 24 bags and 4 large item was told by the company if we do not have 4 large items we could add additional bags which would make a total of 28 today they left six bags behind in my driveway. What is it that they expect customers to do by leaving garbage behind where is it supposed to go as we are cleaning out a home of 60 years and I’ve already scheduled multiple pick ups with this company well over 1000. 9 bags left in driveway not picked up and dumpster rental not available in our area? What sense does this make
I have called 2 or 3 times to request pickups of large items and each time has been professional and quick! Weekly trash pickups are consistent too, no complaints!
We had transferred services to Daly City, and this meant figuring out the trash system, ordering trash cans and understanding billing. Let's just say Yolanda was a star! She herself just moved 2 months ago so she had helpful tips on scheduling once a year cleanup, expediting the trash can delivery, explaining the rules for garbage vs. recycle vs. compost trash cans and overall making this the best customer care experience to get a new service started! And this after dealing with AMZN, Comcast and other customer service. So glad I connected with her and getting this setup was a breeze!
Deli
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