Daly City, United States
99 Escuela Dr
N/A
+16509943200
One star is too much. This place is HORRIFIC. The food is inedible. The phones do not work. WARNING: when your loved one is staying at St Francis Pavillion you will not be able to speak with them, thanks to the inability of staff to pick up the phone etc.Her calls to the staff are usually ignored, and many aides treat patients like non sentient vegetables with no feelings or humanity. The staff is completely inept and have no idea what is going on. BEWARE!!!
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If I can give this a -10, I would. This place is a morgue. My brother was a resident. The service is HORRIBLE. They don't answer the phones or when they do, you transferred to another line that no picks up. I've asked to speak to several directors and they keep transferring to the same voicemail that no one checks. The wound care team is a joke. I took all my brother's medical records and per their records, they show they changed my brother's bandages everyday. My brother was admitted to the ER and the ER staff says no change in bandages, which caused major infections. Those lose orders. Majority of the staff are incompetent and can't speak English! When they are asked a question, they look like a deer in headlights and just stare at you. I left several messages for the director of the facility, but I get a return call from a social worker. What part of director do these people not understand? Majority of the staff are timid or scared of the patients. If you are timid, you shouldn't be working in this line of business! The staff tells the patient that they are going to die. My brother was able to speak, so he reported all this to me. Imagine what the staff says/does to the patients who are unable to speak for themselves? I've already reported this facility to the county for their work ethics and abuse of patients. They will be investigated. For those who are reading this review, and you love your family member and want the best care for them, contact/report to Medi-Cal. This facility is paid crazy amount of money by both Medi-Cal and Medicare to care for these patients. Someone needs to held accountable!
My wife,had a bad expirience over there. She was neglected by a several nurses. When she arrived from Kaiser,she had a huge wound on her abdominal wall. That nurses,didn't even know how to change her wound dressing. They infected her even more. Stayed over there only 3 days. My family arrived to visit her at this day. She didn't feel well. She asked the nurse to call for on ambulance to go to Kaiser Emergency Room for 3 hours. So,she went back to Kaiser with temperature over 101. This is not a rehab. It's a morgue.
My husband just got out after a 30 day stay. It started out poorly room was no great roommate was not a good fit. The next morning the Social Worker came in Lauren Porveno and got a new room for me a great roommate. The food was good, Fredericko was also the best very nice people that work their. They are caring
I was concerned that the nurses brought my pills already out of the wrappers. Are they sure and how can i be sure. I needed an ointment and it took three days to get its. i could have sent my husband to get it in half and hour but that wasn't allowed. other than that i had a good stay. The staff was caring, it was over Christmas and the staff and patients would sing together etc. I know they are all overworked ( I was a nurse for 40 years) but they just kept working and got things done!
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