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Swimm Pools, Inc.

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Darien, United States

swimmpools.com
Swimming pool contractorConstruction companyOutdoor furniture storeSwimming poolSwimming pool repair serviceSwimming pool supply store· Swimming pool contractor· Construction company· Outdoor furniture store· Swimming pool· Swimming pool repair service· Swimming pool supply store

Swimm Pools, Inc. Reviews | Rating 3.1 out of 5 stars (5 reviews)

Swimm Pools, Inc. is located in Darien, United States on 512 Post Rd. Swimm Pools, Inc. is rated 3.1 out of 5 in the category swimming pool contractorconstruction companyoutdoor furniture storeswimming poolswimming pool repair serviceswimming pool supply store in United States.

Address

512 Post Rd

Phone

+1 2036564336

Open hours

...
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Meghan Plunkett

Exceeded expectations. Mark Swimm and Nicole delivered a beautiful pool, outdoor shower, fire pit and patio. Mark guided the process and made weekly visits to ensure our satisfaction. We love coming home, flipping on the custom lighting and enjoying our back yard. If you’re looking for a pool or patio and want to enjoy the experience, call Mark Swimm.

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Donald Thorne

TERRIBLE Customer service by Nicole the \Manager\ I dont think I will ever use this business EVER. This place should be embarrassed to employ such entitled BRAT.

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Doug McPheters

If you’re happy with acceptable if not enthusiastic service, don’t mind paying at least 10% more than others charge and enjoy unexpected personal abuse, Swimm Pools is the swimming pool company for you. I signed up with Swimm Pools for the 11th season this year by paying the full 3,685 on April 1, 2019; the office called me to schedule opening my pool for May 17 when I asked about scheduling tile repair. That sparked a series of angry and personally abusive emails from Mark Swimm about how difficult I’d been to everyone on his staff these 11 years (complete news to me), which led to his refusing to open my pool as promised. I don’t remember dealing with Mark in person since his sales pitch in 2007 or 2008; particularly in the most recent barrage of nastiness, he seems to prefer hiding behind electronic barriers of emails. It took some scrambling, but I found another pool company which charges 3,393 for the entire season (only ½ up front), promptly opened my pool and is not only responsive but friendly and pleasant. On May 31, interrupted while coming up our driveway to complete weekly pool maintenance (he apparently wasn’t given the memo), the pool guy from Swimm Pools (a pleasant and courteous fellow) was told “Mark fired us” – his thought: “I’m sorry about that – I really liked talking with you.” Mark ultimately provided a full refund but that doesn’t excuse unnecessary aggravation or gratuitous personal abuse.

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Maude Smith

The last positive review is from a recent employee of the company. This is deceptive. A long winter can make Service and openings a challenge, but they simply took more customers than they could handle.. It took a lot of work and time to manage all of the issues. By the time Service occurred - the season for us was over.

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julie smith

I am sorry to say that I have to agree with other reviewers now. We have used Swimm Pool for 6 years. However, as time passes, it is sadly apparent that there is less and less customer service savvy. I think I would shop around and get recommendations from others in town before choosing them now. Nothing ever goes completely smoothly with the pool start up each year and there are always minor issues that you will have to contact them twice about, depending on who answers the phone. Perhaps things don't go smoothly with other pool companies either, but I think it's probably worth shopping around first when choosing a servicing company.

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