Dartmouth, Canada
670 Wilkinson Ave
N/A
+1 9024685900
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Amazing experience
like
Alwzys a good bunch working at nova. But there computer system needs a punch in the face.
Simply inexperienced: We thought kindness was s good start because they were very nice to begin with. We were assured that our explanations of what was happening with our rv would get communicated to the service writer and then mechanics. We told them we were leaving the rv there for a week while we flew back to states for medical reasons. Turns out even that info was not passed on. When we returned the mechanic said, wish I had known you were going to be gone that long, I would have looked for a different part that fit better. BUT they said it was all fixed. A new serpentine belt and tensioner. 1 hr down the road it started making the same screeching noise. You don’t know whether to take it back when they couldn’t fix it the first time or take it somewhere else. Glad we made the choice to go somewhere else. New place told us that the grooves were not cleaned out of the pulleys properly to set the new belt, so in just a short time we had almost gone through a brand new serpentine belt and didn’t need a tensioner in the first place. According to this place, that was a basic step they missed. So, don’t know about trucks but wouldn’t bring your rv here. And if information doesn’t make it from the front to the service writer not sure I would take a truck here either.
DEF Filter replacement went well, though, oddly, I had to wait overnight for the parts. They were kind enough to not rip my truck apart the first day, so I could sleep in it and didn't need a motel. They have a driver's room with a little shower. A&W and Timmie's about 1 km away, lots of other restaurants and shopping just a bit further.
Nice staff
Great service.....very helpful
nice to see a bilingual rep verry useful
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