Rochester, United States
198 Buffalo Rd
N/A
+15855279500
My door handle broke within a month of me having the car. I called and complained about it. Instead of calling me back they blocked my number. My number has been blocked for months . I used someone else's phone and got through within 2 rings. Complained about door handle and being blocked. She told me to call from my number and played some bluff ringing noise like it was me calling when I hadn't even dialled out yet... Any, she tried to convince me I'm under a 30 fay warranty when I'm clearly paying and extra for 1200 a 12 month warranty. Basically brushed me off and said they'll call me back. I highly doubt it. Go elsewhere. Save yourself the headaches. Selfish people
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Great place! Michelle is on top of any and everything very friendly, great to talk to,always a phone call away .Loui makes you want to buy all their cars!! More than likely going to grab another car through Hoffman's.Love my Yukon
I’m very upset with the car that I picked. That’s my fault. I didn’t want problems. But what was I thinking with a used car. BUT every problem I’ve had, they’ve fixed and I’m grateful.
Where do I start? Let’s start with Junior. You couldn’t ask for a nicer salesman if you tried. The whole team at Hoffman are kind. Even when there was problems with the car. They fixed it. They don’t drive these cars every day like we do they don’t know all the little things that are wrong. I simply called him up and brought it back and it was fixed. No questions asked. Amazing service department. Whenever I have to bring in my car for an oil change, Always kind words. I saw Junior get verbally abused by some woman. He simply said ma’am I’ll be with you in a second and I’m really sorry for whatever you’re experiencing now I will take care of you. She continued to yell at him. He was kind to him back and said really just one minute I will take care of you you will be my priority just like this person is My priority right now.i do promotes to give you my full attention. He did!! Mike made paperwork so easy. Thank you all.
Watch this man! Hes unprofessional & wants to way over charge. Very unsatisfactory dealing with him.
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