Orlando, United States
2517 Edgewater Dr
N/A
+14074222458
Darrel, Dustin and the staff at the college park location are hands down, the most giving, attentive and supportive workers out there. They’re always happy to answer my dumb questions, while offering engaging and thoughtful conversation. Giving me way to much of their time. Thanks. And the bikes... While Trek is way behind on filling orders, I’ve got a XXL ProCal 9.6 on order, gotta love the Trek bikes. I’m a Trek guy. Doing my best to wait. We’ll see if I can.
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Very excited, purchased a trek marlin 5. Staff very helpful and attentive to my every need. 10 for the staff and store.
These guys, all of them (Darrell, Dustin, William, and Leo) are the best. Thanks to them, I was able to provide my insurance company with a receipt for my bike from 2008 (stolen from my locked Thule rack) and then buy my first new bike in 12 years--another Trek that I 'm sure I'll love as much, maybe more (hard to imagine). Even in the midst of a pandemic and massive inventory shortages, they made sure my purchase was correct for me and answered ALL of my questions. They really put the customer first and do whatever they can to get you on the road, comfortably, affordably, and HAPPILY. Whether you need a new bike or a flat fixed, this is the place.
Didn't buy my Trek from them but when I wanted to rebuild the hubs, they unlocked the cassette for me, and when I returned they tightened back up and tightened the lock nut on the hub as well because I made the mistake of not having both size cone wrenches for the front and rear. Long story short...great service, always friendly, always ask if they can help you with anything, and greet you entering and leaving the store. Those qualities (should be) common place in every business and unfortunately they are not, so it was definitely worth my time to celebrate them for making me feel welcome. Ty
I purchased a new bike through e-commerce recently from your College Park location. I worked with William who helped me through the entire process. Bikes have changed over the years and I felt a little overwhelmed at all the new features (disc brakes and through axles). William took his time to make sure I understood how my new Trek functioned and that I felt safe riding. Thanks and I will shop here again.
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