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Dawson Vision Center

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Dawsonville, United States

dawsonvision.com
OptometristEye care center· Optometrist· Eye care center

Dawson Vision Center Reviews | Rating 4.1 out of 5 stars (5 reviews)

Dawson Vision Center is located in Dawsonville, United States on 76 Bethel Dr. Dawson Vision Center is rated 4.1 out of 5 in the category optometristeye care center in United States.

Address

76 Bethel Dr

Phone

+1 7065319900

Amenities

Gender-neutral toiletsToilets

Accessibility

Wheelchair-accessible toilet

Open hours

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Pam Short

I called and asked to schedule an appointment as a new patient and was put on hold. After six minutes, no one returned, so I hung up. I then utilized their website to request an appointment. It has been four days, and I haven't received a response. It's a shame because Dr. Burke came highly recommended. Since his office staff is not following through, I'll have to keep searching for an eye doctor in this area.

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Jeremy Martin

This was my first experience with Dawson Vision since they moved to the new location. The initial visit was great but the problems started when I went to pick up my glasses. One of the lenses seemed to have been made wrong and I let the person helping me know. She said she would check the lense and she came back to tell me that the lense was made as prescribed. There was no way it was right so I asked her to confirm. I was then told that the lab my insurance company uses made the lense wrong. That was odd to me because I had just been told that the lense was made to the prescription they had documented for me. They said they would have it remade and let me know when I could pick up my glasses. I got a call two weeks later that my glasses were ready to pick up. This time the prescription was right, however I was told I owed an additional 25. I went back out to get my receipt showing a zero balance but was told that there is a material copay required by my insurance company. If I had been told this up front I would not have had a problem, however being told this a month after my initial appointment is very unprofessional. I was OK with the mistake on the lense but not with the billing.

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Denise Grizzle

Worst experience ever. I had glasses made and the left lense is blurry and I was told to give it 2 weeks and they would not give me an appointment to be rechecked. I was told someone would contact me Monday. Today is Wednesday, no contact. So I go to their office and explained to them I was there because the left lense is blurry and 2 weeks will not fix that. I stated that I had not been contacted yet. The girl that helps you try on glasses and places your order was nothing short of Rude. She said we've been 3 people short. I work in an office and even if we're short handed , things are still taken care of. Then she wants to argue about the prescription again, telling me it's right. I just asked for a refund. She goes to get another worker who tells me she can do that but they use an outside company so it would be mailed to me,so I can leave the glasses. Until I receive my money back I am not leaving the glasses so she tells me they can have the refund sent to their office and I can pick it up and return the glasses. That'll work as long as the amount is correct. Bottom line is I was treated very poorly by the staff. I do not recommend using this practice. Dr Burke and Dr Karla need to train the staff on patient relationships. Yes I deal with patients all day too and #1 rule is you don't argue with them. I will not return to their practice and I will not refer anyone to them.

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Krystal

Dr Burke is amazing and that is the only reason I go back. Office staff is horrible.... unprofessional, unfriendly, and rude. My mom has been going to Dr Burke for years and years and was the one who recommended i go there. I told her about the service and how horrible the office staff was. She was shocked and in disbelief- until she came in town for her eye appointment. She told me she \can now see what I was talking about\. I think I may be making a switch.

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Kayla Hopkins

Absolutely amazing staff! They are truly there to help. Customer service is incredible. The office is nice and new. Highly recommended.

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