Temecula, United States
26705 Ynez Rd
N/A
+1 9514282317
DeliveryIn-store shopping
Oil changeRepair services
Been coming here for 2 years and was turned down on Saturday by Rob D. I offered to wait which is always expected but he insisted I come back NEXT WEEKEND. (All I needed was an oil change so why a week delay?) I ended up telling him I needed an appointment for Monday , but since I left quite upset with the entire encounter I didn’t end up going in today. Moving forward I’ll be getting my service next door for much better customer service.
like
Approximately two weeks ago I took in my Acura RL for a active campaign recall for the airbag inflator sensor or the sort. I met with service advisor, Robert. Really nice guy. He even put me in a loaner vehicle since it called for a few hours. When I came back to pick up my vehicle, I couldn’t start my car. At first I thought it was the battery. So here I am spending additional time to try to diagnose a vehicle that went in for a normal service recall and did not start. To make a long story short, it was not the battery or anything else other than the key that I left them with that was in perfect working condition. After another half hour or so, I bring it up to the attention of the service advisor what I noticed was missing from my key. He was clueless of what had happened. Apparently the porter who brought my key back to the key box must have been dropped my key and the impact was so hard that it knocked out the housing and the microchip that was inside of it. That chip was later found by one of the employees underneath the toe kick of one of the service advisors desk. So what would you expect a well recognized and distinguished auto dealer do to correct the issue? Absolutely nothing!!! They merely get away from taking responsibility by saying that it was an aftermarket key and that they could not duplicate it or get me a new one. Furthermore they put the chip back inside the key and taped it with scotch tape. Unbelievable!!!
Leased a 2020 TLX today and had a great experience with this dealership. Excellent customer service, easy negotiation process and they went above and beyond to make sure I was completely satisfied. Danny Galat, Andy and Skye are the best of the best. If you are in the market for an Acura, you have to come to DCH. Perfect experience today. Make sure to ask for Danny, Andy or Skye!
Worst customer service!! leased an Acura 2 years ago an Acura RDX2019 then a year after already had a new transmission placed also had a recal for the fuel pump now my car is lagging to start. I called them a week before in regards to the issue my car has had and is having and one of the managers said to come in so they can take a look at my car and figure something out for me since I don’t want to be driving this car any longer! I went in and told the sales man what was going on the manager there did not want to speak to me and had him come back and forth and basically told me they could not do anything for me and to call Acura I asked well where do I call didn’t even give me a number basically told me to figure it out myself I leased the car there and maybe it was because we are a young couple they didn’t care much to help us stay away!
Super Friendly! Thank You Everyone!
Deli
The best companies in the category 'Deli'
DeliveryIn-store shoppingOil changeRepair services