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+441865797910
Bought an e-bike online which was delivered to me in Cardiff through a courier service. Within a month I experienced a problem which I was told through online support was a software issue that could be fixed with a diagnostic tool. I drove to Oxford from Cardiff so they could fix it. I was told they would have to get the diagnostic tool sent from another shop (why they dont have one at each store is beyond my comprehension considering they claim to sell and repair e-bikes). Two days later I recieved a call from them informing me there is nothing wrong with the bike I dropped off. I told them the problem yet again and was told they 'suppose they could order a new torque sensor'. A week later I called to check how much longer I would have to wait for the repair as they were not giving me any indication. They told me that the diagnostic tool was broken upon arrival and that they had just ordered the new torque sensor. I also asked in store if they could ship the bike back to me so I didn't have to drive all the way back to Oxford. I considered this a fairly reasonable request considering they offered an online sales service with courier shipping. They said no and that there was nothing they could do about it. Needless to say, I am not impressed with this service.
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Always find what I need.Great products at really good prices.
SUCH A VARIETY OF SPORTS GOODS AND ALL WEATHER GEAR. GOT WHAT I CAME FOR (2 PAIRS OF WALKING BOOTS AND WET TROUSERS)AND AN EXTRA I'D BEEN THINKING ABOUT. GOT A DECATHLON CARD, SHAME I COULDNT USE THIS TIME. STAFF ALL FRIENDLY. COVID MEASURES GOOD TOO. WORTH A BROWSE.
Really great customer service. Katarina in particular was fantastic!
One of the best shop for sports gears and equipment. Nothing better in Oxford.
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