Delaware, United States
1 Trotter's Cir
N/A
+1 6148026902
DO NOT LIVE HERE!!! The apartments and roofs are falling apart with no hope that anything will get fixed. The entire staff and maintenance are incompetent. Rent keeps rising. And good luck parking!
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This place has the worst customer service I’ve ever had from any establishment in my life. 5/26 at 5:42 pm I call the rental office that there is a puddle on the floor in front of my fridge and that it is leaking. Office tells me that maintenance is gone for the day and that I would need to hang up and call the emergency line to open a ticket. I call emergency line, open a ticket, and the person tells me someone would call me within an hour. 2.5hrs later I have not received a call back so I call a 2nd. Speak with a different person who tells me there is no guarantee as to when someone will call me and that they will send out another emergency page. No one ever responded. 5/27 - 8 am maintenance knocks on my door to look at my fridge. They spend a few minutes looking at it and say they’ll order me a new one and will be here in 1-4 days. 5/29 - 9:38 am the office calls me and leaves a voicemail saying new fridge came in and is it ok to have maintenance enter to drop it off. 10:01 am I return call the office and say it’s ok for them to deliver the fridge. By 4 pm no one has brought the fridge and I have not heard anything from anyone so I call the office asking what’s going on. The office proceeds to tell me they had 5 other appliance deliveries to make and just had a water leak they need to deal with. She said she would reach out to them and ask for an update. At 4:10 the office calls me back saying they won’t be able to bring the fridge until Monday. So I changed my work plans and my meetings based on the information they provided and they did not have the decency to provide an update at all during the day nor did anyone respond when i had to open an emergency ticket. The above is just one example of many of why this place does not treat its residents well.
These apartments are awesome, it’s my first time living on my own and I feel fortunate to have such a nice place and the staff around here is very helpful. Carol has been here since i moved in and has been nothing but great to my roommate and I. We always are welcomed with a smile when we need something and visit in the front office. She is professional but friendly! Megan came on to the staff a few months after and has also been extremely helpful and always willing to listen even when I am complaining about something small and not even worth the time to complain (my opinion, not anything she said). Would recommend to everyone that is looking for a good place to live whether it’s starting out or somewhere to continue living it up!!!!!
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