Delicias, Mexico
Calle Sexta Nte. #300, Nte 2
N/A
+526394720020
More comfortable than Greyhound. They have T.V's & movies each seat. Good leg room.
like
Fully reclinable seat if no one is behind you. Leg support let's you essentially recline and keep items below. Each seat has a tablet for movies, games etc. Price is reasonable. Makes traveling long distances by land bearable.
Bus was very smelly since it was coming from the south so the next stop in Delicias, Chihuahua I decided to speak with the manager about my concern. I went straight to the Front Desk and asked both receptionists, a gentleman and a lady, if it was possible to get into the next bus to Chihuahua city. The gentleman said the next bus was coming at 1:30 PM but I needed to get into the one at 3:30 PM which I did not understand why so I asked for his boss and he said his boss was coming around 3:00 PM. Another gentleman passed by and went straight to an office and I ask the receptionist- is that your boss? He replied yes, and at that time I was so impressed about his customer service skills, why did he lied to me? Horrible service!! I spoke with the manager and he immediately offered a solution, he said well we can clean the bus, I understand your concern. He also mentioned please do not worry, it is just one hour. I definitely liked his answer and the way he approached us. Super advice for the business, please keep customers happy and maintain the cleaning standard for your customers and offer training for the Front Desk people so they can offer solutions without the need of a supervisor. I am giving two stars due to this situation, the only good thing was the way the manager handled the situation.
Buses are very well taken care of and clean but the service well bus drivers and routes are a bit off to what you pay for
Fine, no food
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Deli
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