Denton, United States
2515 W University Dr Suite 1023
N/A
+1 8178036655
Toilets
Wheelchair-accessible toilet
I’ve been here several times and had a wonderful experience until today. I came in for my appointment and waited in line. When i got to the front of the line, the “assistant manager”, Katy thought it was okay to Dismiss me and help the the customer that was just walking though the door. Her reason being is bc i had paper work to fill out. I tried to explain to her that, that was not true, I had been there several times before- hell I’m even a member. She went on with helping the other customer while leaving me talking to myself. It was very disrespectful and rude! Then when she finally comes back to help me she says i didn’t have paper work to fill out. Never apologized for being rude or wrong. She definitely does not need to be working the front. Someone with a little more experience and customer service. I want to move my membership to the Corinth location. Very dissatisfied! Update: The business manager, Barbra Wilson did nothing to resolve or acknowledge the problem. Waste of time even talking to her! Be smart and don’t waste your time or money here! The manager canceled my membership! She acts worse than the front desk employees- very dismissive and arrogant. PLEASE TAKE YOUR BUSINESS ELSEWHERE!
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Wonderful! First time ever getting a massage/facial and the staff was helpful and patient. Cynita was amazing and an absolute professional! Highly recommend. Will definitely be back.
I highly recommend getting a massage by Kimberly! She is incredible about focusing on releasing tension when muscles are extremely and unbearably tight. Her professionalism is superb!
Had a great experience. They were able to see me on short notice and the massage was really good - not too light but not brutal. She checked in with me about pressure and was friendly without going overboard. The staff was pleasant and helpful.
They confirmed my appointment at 5 twice and then when I arrived they told me it was at six and attended to charge me for it. It took 20 minutes to get ahold of a manager and the employee was so rude. Anybody thinking of going there should just burn there Money place was dirty and there were rude to an elderly man who came in. If I could give zero stars I would and I will be reporting to the better business bureau
If I could give a zero star, I would. I have been a member of Massage Envy since 2009. I have never had an experience like I did tonight. It’s Valentines Day. I booked a couples massage three weeks in advance. I think made dinner reservations at a local steakhouse at 6:30 pm. I had a wallabdarned and my husband had a beer with our meal. Our massages were scheduled for 9 pm. We get back to the room, get undressed, excited for the massage and time to relax together. The massage therapist for my husband then made casual conversation and asked what we had done so far for Valentine’s Day. I said we had dinner. She then nonchalantly asked if we had drinks. I said we just had one each with dinner. She immediately said that they cannot massage us, it was against State law and they could lose their licenses. I HAVE NEVER EVER IN 11 years of receiving massages at Massage Envy or anywhere else for that matter been asked if I had a drink, much less with dinner before a massage. I have been to spas where they serve wine and got a massage. When we get dressed and go to the front, she wasn’t even at our door. They said that it would be in my contract and they have the right to refuse service to anyone as a Therapist. They told us we could look it up on line. That made my husband upset because, first of all, if it’s your rule it SHOULD BE POSTED. I am not a liar, but I sure will tell them no or it’s none of their business. My husband and I both felt like she asked leading questions and did it on purpose. It was embarrassing, frustrating, unprofessional, and uncalled for. I could understand if we were intoxicated, but we are responsible professionals. They ruined my Valentine’s Day gift to my husband. I am so upset that they might just lose a customer of 11 years. Thanks Massage Envy Denton for making this Valentine’s Day memorable for all the wrong reasons.
Amy was amazing! Will definitely be back soon for another massage!
Absolutely amazing experience! My first massage at this location and I will be going back!
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