Denton, United States
2601 W Oak St
N/A
+1 9403847600
Honestly a horrible place to live. Management takes advantage of students, maintenance requests are ignored or fixed with a band-aid rather than actually fixed, and resident concerns are ignored. For most months out of the year, we deal with wasp infestations and management has told us that they can’t do anything about it. My roommate and I had to walk the perimeter of our building, document where the nests were, and send proof to management before they would take care of it. We’ve had over 15 instances where they were IN our apartment and we can almost never walk outside without being attacked by swarms of wasps. A few weeks ago, we had complications with our water heater and it ended with our living area being filled with smoke and us fleeing to our cars. I ran to the leasing office to alert them that our unit was on the verge of catching on fire and no one bothered to drop by for over 30 minutes. Thank God we called the fire department as well instead of relying on Uptown to take care of it. I made the mistake of renewing my lease (because you’re bullied into it after you’ve lived there for two months... we didn’t understand how BAD it is here and now we’re trapped). The apartment itself isn’t bad for the price, but if you live here, don’t make the mistake of renewing, and don’t be surprised when management screws you over with electrical payments. You could definitely have a better student living experience if you stayed away from American Campus Communities in general.
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DO NOT LIVE HERE OR SIGN A LEASE!!!! This place is the worst experience I’ve ever had as a customer. In 25 years I have not been as annoyed and frustrated as I have been with Uptown. I have never felt the need to be a “Karen,” but I have had consistent problems with this place. From my closet shelf being broken off when I got here, to my roof leaking for months with the only fix being one of the maintenance people getting rid of leaves in a gutter, and the terrible attitudes of the employees here. Every time I report a problem with this place it either takes forever to get fixed or never gets fixed at all. The employees seem to not care or have no idea what is going on. For instance the mailbox for the complex has been broken for months and despite reporting it, they have not fixed it. Almost anyone’s mail can get stolen because they don’t care enough to fix it. If any of the employees, managers or owners respond to this review, know they don’t care at all. If you’re an employee and you’re reading this I hope you are happy with how incompetent you are. Rent anywhere else, this place is utter garbage.
Most terrible staff ever. They do not care about your issues at all. They try to make you seem stupid over the phone, trying to get you off as quick as possible. The property manager is very ineffective at his position.
Terrible place. Staff suck and dont care about your issues. Please for my sake and your sake don't go to any american campus community apts. You are a dollar sign you are not seen as a person. This location is especially terrible.
DO NOT LIVE HERE!!! I had a wasp infestation in my apartment for over 7 months. Talked to the Community \assistants\ and they did nothing but call pest control who also did nothing. Went to the Manager who really tried but did nothing. Went to GM who also tried but still didnt fix anything. My roommate and I moved after fighting with the company. My other 2 roommates still live there and the wasps are still there. They had to tape up the vents because they are IN THE WALLS. do not live here.
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