Denver, United States
610 E 55th Ave Suite 500
N/A
+1 3032187100
Absolutely terrible customer service. I tried to get a capacitor from this company for one of their subsidiary furnaces which was an Armstrong air made by Lennox. And was told that they can’t help me unless I have a model and serial number of the unit I’m working on. After I gave them the values of the capacitor and also a part number. This is one of many encounters that I’ve had with Lennox in Denver, because were not a dealer of Lennox they decide they don’t want our business.
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Finally a Good Experience! We ordered a part that had to be delivered & the delivery address was incorrect. I called 2 days later to check on tracking & discovered the delivery address had not been changed & the individual assisting me took it no further. I called back & spoke with Ryan...not only did he fix the address while I was on the phone, he tracked the package - determined it was in the same state, but could not get a definitive answer from UPS on delivery. So, Ryan located the part in Phoenix & ordered the part, overnight (not at my expense), & continued to try reaching UPS. I received both parts the next day! Ryan went over & above & saved my day, my customers day & allowed me to keep the schedule! I am very pleased with the experience & pleased with the awesome assistance from Ryan!
I know they are busy, we ordered equipment and took time to get in their system. Ryan helped and processed fast. He is always very supportive. Appreciate your hard work Ryan.
On Christmas Eve a gentleman and his daughters came and opened up the store for me. I can't thank them enough! Lennox is the place to go!
Surprisingly rude and unhelpful. If I had a choice I would go anywhere else. But as I sit here in their parking lot waiting, it saddens me to know I don't have a choice. Must be their business model to subsist on those who are forced to deal with them. I suspect this comes from the top down, can only imagine how awful of a manager it takes to cause the entire facility to actively sabatoge every interaction.
Deli
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