Denver, United States
2055 W Barberry Pl Unit A
N/A
+13032191028
Absolutely horrible experience. I feel robbed. Do not work with this company. They charged me 35 for a service call that consisted of the tech (who was a very nice person) telling me he had no idea how to fix my garage door. I don’t think I should be charged for a service call that provided me with no expert advice on how to move forward. I’m no closer to understanding whats wrong with my garage door than I was yesterday. Again the tech was a nice guy and very respectful. But it’s ridiculous to charge people and provide them no service.
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The OGD Technician was on time (actually a little early which was wonderful). He inspected the garage door and gave several options for the fix. I appreciated the detailed explanation of the problem. He followed through with the option that was chosen in a seemingly short time. He was professional, efficient, friendly, and safety conscious (asked if I wanted him to wear a mask)!!!
Julian provided recommendations that made sense and I went with his recommendations. There was an issue that we worked out only because he was sincerely intent on making sure that I was happy with the service. I was indeed satisfied with his proposed solution, and I am very impressed with Julian's sincerity and professionalism. If every service person operated this way then there would be a lot more happy customers out there. Thanks OGD. You have a solid employee in Julian.
Service tech was great. This company though has been horrible. They neglected to tell us our garage needed to be empty prior to the installation. Our top panel has a dent in it, which considering the 1800 price tag for a new door and for it to have a dent in it and the lack of communication. All this after waiting almost three months from the date we had them here to quote/order a new garage door. Not to mention the gap at the top of the door that is doing less to keep the cold out then my damaged door was. Definitely not happy with this company and would not recommend them to anyone else. Just hoping the top panel gets repaired and the gap to get fixed.
I will be recommending OGD to all my family, neighbors, and friends.
Darius awesome. Polite and informative and very pleasant. Thank you for allyour help ！
Richard Paine worked late and in the cold to fix our garage door opener. Thank you Richard.
Amazing! Quick to respond and same-day service.
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