Denver, United States
2510 W 63rd Ct
N/A
+1 3034269100
In-store shopping
Ben from R&K Glass is terrible. I am writing this review because he screwed up my glass order and wasted almost 6 weeks of my time (holding up my entire project), then disappeared while pretending the new glass was in production. I never write bad reviews, but since he decided to just stop responding to me, this is the only way to hold him accountable. I hired Ben because he said he wanted to do a quick single panel glass job for me. From day 1 the expectation from him was that he would have it measured, cut and installed in a week; 2 weeks max. He assured me this wouldn't be a problem at all. If he didn't want to expedite the job, I would have hired someone else. After three weeks he delivered the completely wrong size glass, then blamed the factory for it and even told my family that it was because I wanted things too quickly. Keep in mind, he was the one that told me from the get go that he would have it installed within a week. He probably wouldn't have gotten the glass measurements wrong if he had actually done an invoice and sent it to me like he said he would 5 times. The guy is full of excuses about every little thing. I was understanding of the error and gave him a chance to get this resolved. Promises of getting the new glass done in a few days turned into a few weeks, and then he went completely radio silent, not responding to text or phone calls. It turns out, it was just more lies and excuses to string me along. I get that you are busy, but this is no way to do business. Treating customers like this when business is still busy is one thing, because there is a line of other jobs to move on to, but when things slow down, having lazy and dishonest employees like Ben is going to really hurt the company. I started over with a different company who quoted me 3-4 weeks turnaround. They got it installed perfectly in only a week and a half, and they were professional throughout the process.
like
high quality work, professional & knowledgeable specialists, and they get the job done promptly. will never use any other glass company again!
Great company to work with
Wow. Too busy to quote a job. I would expect their prices to reflect their demand. Wanted me to measure out, provide a drawing to see if it was worth their time. Nope.
2-weeks and I'm still waiting on a small piece of glass for a storm door. We've called them 4 times & they keep saying they'll look into it & call back but they never do. Frustrating......
Deli
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