N/A
+17702683828
I have used Dependable Services for multiple properties of mine over the years. Always a good experience.
like
I called on Tuesday a.m. and received an appointment window of 8-12 Thursday a.m. During initial phone call, I gave the exact model and serial number of my dryer along with the error code it was displaying. I was never told that the technician may not be able to repair my dryer the same day...that parts may need to be ordered and a second visit necessary. Once the technician arrived, he had already diagnosed the problem and knew exactly what needed to be done prior to looking at the dryer (I had texted him the information). He explained the problem and solution and told me it would be 220 to repair. Not once did he ever cut on the dryer to see what was happening to verify. He took half of the repair fee and left. In an out in less than 10 minutes and 4 hours of my day wasted. Not to mention the day that I will have to be home for his return visit once the part comes in. The technician was very polite and sympathetic and said perhaps the follow up service could be expedited so I wouldn't have to wait as long to have the dryer fixed. I called the office and the person with whom I spoke was neither sympathetic nor apologetic. She continued to say that the technician had to come out to verify the diagnosis he had made prior to the visit to ensure it was accurate. I completely understand that if, however, he had actually done something to the dryer to confirm. I asked if the part could be ordered next day. I was told no. That would cost 75 extra. I asked if a technician could come out same day once the part did come in. I was told no. I would have to be put back in the regular schedule. I feel that my frustrations were not validated and no attempt was made by the representative of Dependable Repair Services to ensure my satisfaction with their service. I will update once repairs are complete.
Deli
The best companies in the category 'Deli'