Newburgh, United States
5182 Rte 9W
N/A
+1 8455680072
Wheelchair-accessible entrance
I was having problem with gas fireplace and spoke with Customer Service Representative Jen who advised me that a technician would contact me in the next few hours to set up time to assess my problem. Technician Chris called as promised and met at my house and diagnosed the problem and fixed same within an hour. I have dealt with Chris and Jen on other occasions and can only say they are extremely knowledgeable and courteous. They are great people to deal with !!!
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I called for service on a Friday at around 3pm and they were able to send someone to my house within a couple of hours. The technician was very knowledgeable and he found what the problem with my boiler was in just a couple of minutes. He explained to me what the problem was and quickly replaced the bad part. Luckily for me, the part was covered under my service contract so I did not have to pay anything for the visit. Years ago I had an unpleasant experience with the company, but this time I was very pleased with their service.
These are very decent people who are reliable and nice. We get regular deliveries and the gentleman who delivers our oil, PJ is straightforward and a ‘salt of the earth’ regular guy. They also service our furnace each year with no problems in the many years of service.
This company is no longer owned by the two local Honest ambitious brothers That founded it as young men. Thanks for years of great service and fair dealings. This is a big company now so let’s see. So far prices are higher than the mom and pops. In fairness it is a full service company which always charge more than a one truck Charlie. But be careful new owners we have options and a lot of us were loyal to the two “boys”
Jessica just lost you a long standing customer with her snide remarks and rude tone. I’ll spend my hard earned money elsewhere happily.
Deli
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