Derby, United Kingdom
128 London Rd, Shardlow
N/A
+44 1332216622
DeliveryIn-store shopping
Not great, poor customer service and not reliable. Got my \full service\ done and been charged, the receipt states only oil change, very vague ... and now I got to know that service last year was not done at all!! Total ripoff. Would recommend to avoid. In reply to your answer: Somehow this doesn't surprise me, muddled are apparently your records then, as I have a receipt for the service. I've done a new service and I was told there is a gap in my servicing for the previous year in the online documentation.
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Not a good experience. I called about a car for sale and asked all the normal questions. Richard didn’t seem that interested and couldn’t answer one of my questions so it was agreed he would call the next morning with the answer. No call back the next day so I chased him up following day where I was told the car had been sold. Fair enough, I didn’t leave a deposit on it. After continuing my search for a car I found the same vehicle still for sale a week later but at an increased asking price (nearly 20% increase!!) the car was still of interest to me even at the increased price so I called again and Richard answered again. I didn’t let on I had enquired before. I still needed one question answered - I would have bought it if the answer was what I thought it would be, still uninterested Richard, promised a call back but I’m still waiting days later! I completely understand that pricing errors happen and even at the higher price the car was fairly priced but to be told it’s sold rather than just explaining what’s happened and not returning calls is exactly why the second hand car salesman has such a bad reputation. Due to waiting for answers it gave me the time for my ideal car to become available so it’s worked out well for me. This dealership epitomises the stereotypical used car site, it is said a lot “I would have bought it if etc etc” but in my case I had my card ready to buy but the dealerships inaction and broken promises made it impossible for me to give them my money! From my experience this dealership was awful and gave me the old school used car salesman experience. I will be avoiding them in the future and will advise friends and family to do the same
Used the Place for a few years now! They have done my services on all my cars And just recently having my Audi A6 Timing Belt and Water pump done Thanks To The Team At AUTO XCHANGE BRILLIANT SERVICE EVERYTIME!!
Great place to buy a car. Excellent customer service. Highly recommended
Purchased my Landrover from here lovely friendly Team and brilliant car
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