Derby, United States
600 N Rock Rd
N/A
+1 3162613600
Drive-through
Wheelchair-accessible car parkWheelchair-accessible entrance
Great bank to be a part of! From the time i signed up with them all the way till now i have had great experiences. The girls are funny and talk to me like they are actually interested in what i have to say, they go out of their way to make sure i am satisfied with the services and all around have made it a point to make banking here worth it. So far the branch manager, Jazmine, and Maddie have all 3 gone above and beyond for me. Banks definitely need ladies like this! Thank you!
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Because of overdrafts which were all paid in full within 5 days of happening they have decided to \hold\ any checkes for 10 days unless direct deposited. Regardless of the fact that all of my paychecks have been direct disposited every two weeks for the last 4 years.
I don't usually bank at Commerce. When I first walked in no one greeted me as they were too busy gossiping behind the counter about who had been fired recently. VERY UNPROFESSIONAL. I had a check that was issued from there and in the past they have cashed their own checks for free inside. I was informed this changed last summer and it would be a 6 fee for a check THEY issued. When I went to provide my drivers license they asked if I had my school id. I think they should of asked for a second form of identification, not assume I have a school id. When I inquired about opening an account one of the ladies behind the counter came out to help me. This could of improved things, perhaps if she introduced herself or had a name tag on. This wasn't the case. After inquiring about the types of accounts available, the lady treated me as a child. Mind you I probably have more education than everyone that was working today. Speak to me as an adult, not your child. Show some customer service, this is a financial institution. She later informed me the manager had already been off for the day, which is why things maybe were a little relaxed. Not impressed and I will be closing my newly opened account as soon as I am able to let the manager know of this unprofessional experience.
Very nice people and very professional atmosphere
I went there to cash a check, and They said I don't bank there they would have to build a profile on me to cash a check that their customer had written me plus they want to charge me six dollars to cash that check after they built their profile. This is another way to try to control people and what they do. They have that right to have policies like this. I have a right not to do business with them and I will exercise that right and encourage anybody else take it that this bank to do the same!
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