Derby, United States
2451 N Rock Rd
N/A
+1 3164695256
Wheelchair-accessible toilet
Excellent customer service. Went in after another shop put new tires on and had a vibration. My tires weren't properly balanced. Thanks guys
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This is by far the best experience I've had with any shop, other Firestone included. It was so easy yo book an appointment and figure out what tires I needed. When in shop they did an exceptional job explaining and discussing the result of the inspection. As a woman, I am often talked down to or they try to railroad me into more expensive services. This location and staff did not, they were so friendly and took the time to show me the breakdown of each service I chose. I would highly recommend this location to anyone but especially women who feel they cannot get decent service without a fight. Will definitely return for all future services.
I was able to find inexpensive tires here for my old truck. They're cheapies but so is the truck so I didn't need (nor did I want) high end tires. Nick was very helpful and didn't try to beat me into buying something I didn't want. I appreciate his quick accommodating service!
I easily called and got an appointment for the next day. When I went checked in it took five minutes and I was out the door. When I picked up the car it took five minutes to check out. Fast friendly service at a fair price.
We all know waking up to a flat tire is never fun but especially on a Sunday when normally everything is closed.... Thankfully this location is open on Sundays! I was able to bring in my vehicle with the flat tire in the back they fixed the flat, check the air in the other tires and check the fluids all for free! 100% recommended great customer service! quick repair!
Friendly, prompt and service was great. Needed tire repaired. Able to fit it in the schedule quickly.
Great customer service, got my issue handled efficiently. Did take some time for the part to get their not there fault tho, still 10/10 will be coming again
Very poor customer service. I called on 3/24/21 to bring my vehicle in. They put me on hold for 15 mins until I showed up in the store. I made an appointment to bring my vehicle back in at 2pm that day and when I got there they said I didn’t have an appointment. I had them do a suspension check and they wanted to charge 34 until I saw they were advertising a suspension check for 9.99. I then set an appointment for Sunday 3/28/21 at 10am to do an alignment. I took my vehicle in at 9:50am they said it would only take about an hour to an 1 1/2. I called after 2 1/2 hours and they hadn’t even started. They proceeded to tell me the guy set my appointment for 3:30pm. They never once said anything to me about me appointment being later in the day when I dropped it off. In fact the guy asked if I was going to wait in the lobby. I had plans today and didn’t expect them to have my vehicle all day. My point is don’t drop your vehicle off STAY THERE. I will NOT do business with Firestone ever again.
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