Derby, United Kingdom
2 Ashbourne Rd
N/A
+44 1332898111
No wheelchair-accessible entrance
I've been with them for 2 years now and they don't seem to dissapoint. Even though they have multiple properties to manage, they always have time for each individual. They are sensible people with whom you can have a conversation with and talk about any concerns or issues or they can simply help you with new properties, whatever you require really. I would highly recommend them for your student and non student letting needs. As I have not bought a house, I don't have a say on that aspect of the company, but I imagine they would be spectacular there as well. If you are looking for a reliable company, I would highly recommend then
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Where do I begin? I rented through key properties for the last two years and I can’t seem to understand how they sleep at night. Any issue with the property has to go directly through them in which they will take several days to respond to any issue we had with the property. - we spent 5 weeks in Jan/Feb (winter) without a working boiler, we had to purchase our own heaters in this time in which skyrocketed the electricity for those months. We still had to pay rent for this time even though the property was unliveable. - mould. They deal with mould by painting over it before viewings, leading to the mould to grow back thicker and faster, absolutely revolting. -water through light. During a storm I messaged them explaining that water was pouring out of my light bulb which was on at the time due to structural damage to the roof. THEY DIDNT EVEN REPLY... - leak. We had a leak under our sink, once again, days to respond, weeks to fix. By this time the leak extended to under the floorboards bubbling up the wood, ruining the flooring. Once the landlord received his property back he threatened to take us to small claims do to the “destruction” of his property. This was all entirely Key Properties fault for not caring or responding to genuine concerns and issues with the property we updated them with. After all this, we STILL lost 3/4s of our deposit. If you can, avoid using this estate agents. They are worse than Humphrey’s believe it or not.
Would recommend to anyone looking to rent a property in Derby, Jo is especially polite and helpful!
Absolute criminals. - Left our back door unlocked and window open after a viewing - Paid 250 for a full end of tenancy clean (through them) and they proceeded to charge us another 50 as there was mould in the bathroom. The mould was clearly due to the lack of ventilation in the bathroom, and the state of the bathroom, shower and toilet (not properly installed leaving a moist draft from the wall/flooring). Not to mention the fact they should have cleaned it for 250! - Changed our locks without prior notice and hence locked us out of our own house!
Excellent advice during the sale of our home. Friendly and professional, quick to respond to queries and provided regular updates.
Deli
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