Derio, Spain
Orroño kalea, 25,
N/A
+34902360636
Read a lot of bad reviews and was kind of worrying but glad I chose this company. New cars, low prices, transparent policy (the deposit if you don’t buy insurance is a normal practice!). I also had no problem with communication. A little tip: when you are calling to the office, don’t forget to type 00 before the number
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Watch out for hidden costs ! cleaning cost of 70 EUR after surfing trip to the beach and some sand in the car in bilbao. Some sand as in "sand from shoes after a visit to the beach". This company advertises as lowest cost but turned out to be the most expensive one !
Smoothly transaction through Booking.com, they offered a car upgrade at a very reasonable price. No strong-arming to buy any additional insurance. Issues with the car that wasn't noticed during rental handover (scratches in the windscreen) were handled without fuss. The lady that worked there was very friendly. The shuttle service from the airport was a letdown though, there was no instructions to call a number upon arrival and service wasn't frequent at all. I had to actually ask the driver of a rival rental company about how to get in touch with OK Rent-a-car.
Mandatory extra 300 for theirs own full insurance. I had already take and pay the full insurance separately with Easyjet. Avoid them. Good point : no issue with the bus.
DO NOT BOOK!! WORST CAR RENTAL EVER. Horribly unorganized, horrible staff, horrible rip off. All 10 separate groups at the office that were brought there from the airport (shuttle was a joke... some people waited hours and then just one 8 person van showed up for 20 people) were ripped off and had to pay 100-500 extra on their rentals. They charge you double tax on the invoice as well!
The make you pay twice for the insurance,slow staff,poorly organized,go somewhere else if you want a smooth trip
Very bad! Unreliable. extremely bad experience.
Deli
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