Detroit, United States
Ticket Lobby, North Terminal, W G Rogell Dr
N/A
+1 8004337300
Worst airline I have ever flown with. Customer service is the worst....if I could give zero stars, I would. We checked in the night before and PAID for our bags. We arrived to the airport 1 hour and 5 mins before the flight. Stood in line to drop off the bags, that we had already paid for, after finally getting to the front of the line and was told by the agent I needed to go to a kiosk to get a tag before checking my bag " AFTER WAITING 25 MINUTES". She said that she had no way of helping me and that I had to go to the kiosk.....This is the point where I should say that were "NO" signs to instruct passengers to go to the kiosk first, "NO" employee informing passengers to go to the kiosk first. So we step out of line to go to the kiosk. When try to get our bag tag at the kiosk it says that we are "2 MINUTES" too late to check bags and we would have to rebook our flight. We still had 40 mins before our flight left. When we told the agent that was rebooking us that this was crazy and we only missed the cut off by 2 minutes due to the fact they had us waiting in line for 25 mins she said there was nothing she could do. With my family of 5 in tow, There was nothing I could do but allow them to rebook us. We were supposed to arrive in Miami at 9:30 on a non-stop flight and did not get in until to the 3pm due to the rebooking. Due to the delay, We missed a city tour that cost 225; So I am out the cost of that. To top it off, while boarding the rebooked flight, the person in front of us had a Carry-on that was too big. The agent simply said, "Oh don't worry, we will check that for you and it will be at the gate when you exit the plane. WHAT????? WHY DIDN'T THE AGENT AT THE BAG CHECK JUST TELL US TO BRING THE BAGS TO THE GATE AND THEY WOULD CHECK THEM FOR US????. Instead they made a family of 5 waste a whole day and lose money for a simple fix. Worst Airline ever!!!!!
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Nice fight...friendly staff...on time
We flew First Class, it was very nice. Don't know about coach, but didn't here any complaints. Sandwich in first class was tasty but not fresh, and chips or pickel would of been nice with it. Drinks were all you wanted, thank you flight attendants! Would definitely fly with them again, next time around.
This airlines is quickly becoming the Spirit airlines twin! Shorter flights no longer offer water or a snack. The seats are small and uncomfortable on the short domestic flights.
American airlines idea of social distancing, every seat filled. But the good news is that the steward said they were following social distancing federal guidelines, so guess I must be safe.
The plane was super clean and the staff outstanding!
Some people wearing mask around chin. Putting them over nose and mouth only when ecountering staff members. Flight pretty full. Seated next to me is a stranger. Not much social distancing.
This was my go to airline but it's gone way down. The customer service is lacking and no social distance at all. Small planes used to save money and you pay a mint for comfort!
Deli
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