Detroit, United States
North Terminal, Ticket Lobby, W G Rogell Dr
N/A
+1 3134047622
My travel on united airlines was great, I really enjoyed the service and it was no delay.
like
In March I flew with United from Detroit to Maui. On the way there I felt safe from the virus. They had a seat between customer. Gave us wipes to wipe down the seat and food tray. On the way things change fast. I flew from Maui to la to Chicago then to Detroit. They told us when we got there to Maui the plane is full. Which I thought all the seats are taken but I thought we would still have a seat between couples. This was not true . We where pack in like sardines all the way to Detroit. What bother me was when we went to Hawaii . We had to get a COVID test. When u leave la or Chicago no test needed. I didn’t know that the virus was all over in 2 weeks. United is worried more about money then there customer safety. They could used 2 planes instead of one. United didn’t care about our safety. When I purchase we had seats between us. I was a window seat. I was afraid to go to the bathroom. Check the airlines before u book a trip for safety. United let me down.
Luckily we got there several hours early. We checked in online and just needed to throw our bags on the belt. It took over an hour to get to that point. We weren't even all that far back but by the time we left the line was all the way across the terminal. After multiple complaints and even complaints by the airport security to the United staff they finally started moving efficiently.
Lines and security were horrific. Never flying United again. Just pay the extra 20 for delta for wayyy better service and comfort- bonus you won’t miss or almost miss your flight due to this airline’s incompetency.
Best service
Not sure why they're making everyone(it seems) check in with an attendant but it makes it more stressful and time consuming.
Can't really complain, prices are low during the pandemic. The only thing that irks me is they do alot through the united app which is useful but it's just another app I have to download to get the most out of my traveling experience. Hope you have a good time.
Some of my flights have been great, but I have also had to deal with some of the nastiest flight attendants I've ever seen while flying domestically. They are rude, obnoxious and don't care about customer service at all. If they don't like their jobs, then leave and do something else!
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