Didcot, United Kingdom
131 Brasenose Rd
N/A
+441235812999
Central heating not working. They came the first morning they were open after bank holiday, fixed the problem in a few minutes. Have used them several times in the past Including boiler fitting in 2016, and they have always been helpful and given prompt service.
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Chris came, everything done efficiently, courteously and on time. Clean work, responded to our questions and explained it all to us
A1 installed 13 radiators in autumn 2019. At the same time I asked if they could get and fit two mixer tap cartridges,which they agreed to. Had problems with radiators not all heating up unless we increased the flow,which made them very noisy and despite visits no improvement was made. We had to reduce the flow to stop the noise,which returned them to not all heating up. I also discovered that someone had removed the float from the tank in the loft and not replaced it. We had to get someone else to resolve the radiator problem. I called A1 at least six times about the taps between Xmas and March, no success and not one call back. I finally ascertained who made these cartridges and rang them. Within two days I had them and arranged for someone local to install them. Unfortunately the day agreed for this became lockdown day so they were not finally fitted with a new tap until last week.
I spoke to the customer support lady on the phone today about boiler repair prices & times and she couldn't be more helpful. Even though I was only querying I didn't feel rushed and I received all the information I needed. Thank you for your fantastic and warm customer service.
Chris arrive to fit a new boiler polite friendly young man who cares about what he is doing Never left us without water or heating Would recommend this company especially Chris who we cannot thank enough.
Deli
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