Holley, United States
5590 Wood Rd
N/A
+15854940220
Been bringing all of my dogs to DHR for years. Fair price great care for my pack and the icing on the cake is they have been helping rescue dogs for years as well. I am a volunteer rescue transporter that's how I came to find and use them ! Thank you for all you do DHR !
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Chief likes going to the Kennel, although he does not like to be separated from me. He gingerly walks in each time we come. I love the ladies who run the facility and will recommend the Kennel to any dog who needs care when his owner is away.
On Monday August 24th 2020 at 8am I received a call from Dog Holiday, while on vacation in New Jersey, saying that our dog had jumped the fence at the kennel and gotten out. My heart sank. My fiancée and I quickly packed our things and began the 7 hour ride back to Holley to start searching for her. This entire ordeal was a nightmare and I want to make everyone is aware of how this situation was handled and the risks posed by having your dog boarded at Dog Holiday. 1. This is not the first time a dog has jumped their fence. The owner stated it has happened at least 6 times before. To me once is too many. 2. Dog holiday did not have a plan in place for a lost dog. When we finally arrived in Holley at 3:30 that afternoon no one from their staff was out looking for her. I was informed that they had 1 staff member driving around looking for her earlier in the day. 1 staff member looking for a dog that they’ve lost is dangerously inadequate. 3. The staff was extremely unapologetic. When we arrived at the kennel after a 7 hour drive I anticipated being met with “I’m so sorry... this is what we’re doing...this is who we’ve called.” Instead we were met with indifference and no plan. 4. While inside Dog Holiday the conditions observed were deplorable. Mice and mice droppings were in plain sight. There were holes in the walls and strong odors of urine. Thankfully, through social media and the kindness of strangers, we got our dog back 13 hours after she had originally gone missing. No thanks to Dog Holiday. Please be aware that this place has had dogs get out before and have not modified or changed their fences to reflect that fact. They did not have a plan in place to get her back and there was no sense of urgency from them to help us. If you love your dog please board them some place else. It is only a matter of time before this happens to another family. I cannot in good faith let someone take their pet there without fully understanding the risks involved.
Maka my jack comes home happier and realizes in fact that he is a dog after hanging with his own.
Thank you all for taking good care of Hapa and Maka while they were on \ Holiday\!
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