Dover, United States
1203 Walker Rd
N/A
+1 3022576094
Wheelchair-accessible entrance
2/28/19 is my visit. As far as most of the staff they seem very friendly and respectful to the residents. But I must say I was very disappointed with the actions I seen for the dining staff today. We walked in and my aunt was trying to decide where to sit and I overhear one person tell the other one to get her. So I’m a bit thrown off. As I watch and listen she tells my aunt she has to sit at the front two tables because the other tables are made up for dinner already. It’s approximately 1250pm and dinner starts at 430pm . To watch them force the residents to sit where the staff wants them to because they from what I see don’t want to work. I have to be honest and say I don’t know what all they had to do before they left but it made me uncomfortable with how they treat the residents. These people may have issues remembering things but they are adults and should be treated as such and with respect and empathy. If this is the environment you choose to work in I thank you for all that you do but please remember these are adults who sometimes my act like children but they are not and most of all they are not your children. I spoke to the person at the front desk and she said that if the table is made up for dinner they don’t want to mess it up. I get that but perhaps it shouldn’t be make up for dinner till people have eaten and not because you are not in the mood to do the job. Another resident came back in for lunch and was told you already had lunch and you do this everyday. I felt it was a better way to handle that and speak to her with a little more respect.
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Just a beautiful place with downright friendly people! Enjoyed our visit and looking forward to the next time! Seeing those smiles made my day!
Atmosphere is very warm and senior friendly. Staff seems very compassionate and professional. Building is well maintained and clean. Definitely would recommend trusting your loved ones here.
Caring staff! Great memory care!
Excellent staff and great food!
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