Dover, United States
1 Education Way
N/A
+1 6037495807
Delivery
Wheelchair-accessible entrance
I ordered some ink from Formax and received ink for a different machine. When I tried to return it they told me that because their inventory shows no missing parts that there's nothing they can do. I even sent a picture of the order sheet with the wrong part and part number. I guess if you tell your customer that you didn't make a mistake somehow that changes the part in their hand into the correct item. Now I'm out 400 and nothing more than a \sucks to be you\ from Formax. I wish I could run my business that way.
like
We have invested in three different machines from Formax and considering a fourth. The company is great! Our Formax sales representative Marc is the consummate professional. Marc is friendly and very knowledgeable of Formax products and services. He goes the extra mile to make himself available to answer questions and explain options. The service department is prompt and super responsive, with same day service. Formax is accommodating, fast, and courteous.
This is the second copier we have got with Formax. LOVE this company. Great follow up once you have the equipment and very accessible if we have questions. We plan to be with them for a long time.
Our law firm has realized how much we lacked in customer service until we we switched from our prior copier supply people to Formax. Jake, the sales rep, has been a tremendous help throughout the process of the changeover. The gentlemen who removed our old machine were friendly and efficient. Everyone at Formax has been very kind, helpful and knowledgeable and provided great customer service to our firm.
The service we have received from Formax has been exceptional. We appreciate their quick response and the fact that they are just a phone call away. Their follow-up after service was on point. After purchasing our new equipment, they were ready and available for trainings and questions. Kudos to their company that puts the customer first. Thank you to Ben and his team for always being there when we need them.
Deli
The best companies in the category 'Deli'