Dover, United States
510 Mt Pleasant Ave
N/A
+1 9739571486
Wheelchair-accessible entrance
I had the pleasure of working with Heather who is the property manager at the Dover location. She was beyond helpful! We had a situation where our movers told us our storage unit was not big enough so we had to get an additional unit 20 minutes before they closed. Long story short we did not end up needing the extra unit. The company policy basically states that since we selected a move in/reservation date on the same day we were responsible for the first month. I explained how our movers mislead us and Heather truly listened and understood the circumstances and was able to fight for us to get our full refund back. She got back to me very quickly. This was probably the best customer service I have ever experienced and because of this I will only use Public Storage for my storage unit needs moving forward!
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Nice place, easy to get to, clean and dry! Hours listed are for the office. Photo is the hours YOU get to access your junk, excuse me, your nice things in storage ;) hope you got a laugh!
Heather was very professional and accommodating. The unit is clean and the location is very convenient. I have an inside, climate controlled unit and carts are always available. It would be nice if the remote app worked for entering and leaving. I'm sure it will soon.
Great service - been here for 2 years and needed to downsize. Both Audrey and Heather were extremely helpful and kept in touch with me with all details. Love the cleanliness of location also. Trust my things being at this location. Thanks Audrey for Saturday - you are awesome
Heather is great. So helpful. So nice. So many more nice things I could write about her, but suffice to say you are in excellent hands with her at that facility.
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