Roswell, United States
88 Mansell Ct
N/A
+17705527663
I have had a need to have roof repairs on my home and another family members property, they are on time, fairly priced and do a great job. Respectful of my little knowledge of roofs will explain and ensure I understand what is needed. I have not had an issue with any of the work, needless to say I have had to have them fix another companies mistake. They explained what went wrong, advised me to check out if I had any warranty before they would do any work or charge me for the repair. Honest, dependable, the workers take pride in their work. I will use Dr. Roof for all my roofing needs.
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I used them in 2016. After the work was completed they emailed me an invoice and had an additional charge on there that was never brought up to me. I called the salesperson to ask about this and he told me that they had called me and left me a message. Hmm.. I never got that. The next day I receive a voice message to my phone timestamped for that day. The salesperson said it was him, that he was at the house at the time repairing the roof and that it was going to cost more to fix it. Why he would be calling me three days after the work was completed to lie about letting me know about this call can only confirm the dishonest business practice. The company did waive this additional charge as I sent them the voicemail. But this is just wrong on so many levels that their employee even tried to pull this on me. Also- take note that there are fake reviews on here- the CEO replied to someone letting them know to call him about their experience. The next review is from the CEO for a 5 star review. Hmm...... Forgot to sign out of your account before leaving a fake review did you, Paul?
The technicians replaced all damaged shingles even though the shingle count was greater than the original estimate. They were very thorough
I serve on the board for my townhome association. There are 244 homes in our community, ranging from 14-17 yrs old. From the start of the process, Jeff and the team at Dr Roof were timely with quotes and responses to our questions. Listened to our needs and project management concerns, then proposed sensible solutions and offered quality product choices. Prior to beginning the project, the board met with Hector the onsite supervisor who oversaw the project and coordinated communication to the upcoming homes. They worked well with parties who had specific needs for driveway access during the project. We have completed 2 phases or 2/3's of the community without complaints. Not to mention, we have had several compliments from homeowners. If you have served on a board or just attended a board meeting, you will know that compliments are few and far between but complaints fall like rain. For this scope of project to receive none is unheard of. Whether you have one roof or several hundred, I recommend giving Dr Roof a call.
They originally installed the roof. It needed a small repair on the ridge vents. They came, they fixed, they left!!.I'm happy and would not hesitate to call them again.
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